COUNTER SALES TRAINEE

R&E Supply is looking for a Counter Sales Trainee for our Conway location. Are you looking for a team environment where everyone supports you while you learn a new career? A place where you will learn product knowledge and great customer service skills? A place where you will develop job security and growth potential? Do you want a regular Monday through Friday schedule without having to work nights or weekends (or holidays)? Do you want to align yourself with a HVAC distribution company that is aggressive and growing? If you are saying “yes”, we would be honored for you to consider a Counter Sales trainee position at our HVAC distribution company.

ABOUT R&E SUPPLY

Our family-owned HVAC (and commercial refrigeration) distribution business has been in business for over 85 years. At R&E Supply we treat our employees like family, and we value integrity, excellence, communication, and relationships. We understand that great customer relationships are essential to our success. We are passionate about our work and dedicated to earning each customer’s trust. Expectations are high, but if you are committed and willing to learn, we will provide training and support for you to learn a career.

A DAY IN THE LIFE OF COUNTER SALES TRAINEE

Experienced team members work with you to help you learn the HVAC supply business. We will help you become familiar with our inventory of parts and equipment. You will grow into a position where customers trust and rely on you to do what it takes to solve their problems and help them succeed. You will become more confident as your product knowledge grows, along with your ability to offer the right solutions. You will take pride in the customer relationships you have cultivated. If you like to stay busy, are organized, and want a new career, we can help you become a positive and professional team member. You will begin by receiving and putting up inventory and keeping the store organized while you observe and learn our products and good customer service techniques. When you are ready to start assisting customers, you will be supported by experienced team members. Once you learn the business, you will have job growth potential within the company. As you learn the products and the Company grows, you know there will be many opportunities for you at R&E Supply. Below is a list of responsibilities for Counter sales trainee.

RESPONSIBILITIES

• Be flexible and eager to learn. Be a dedicated team member who treats customers and co-workers in a friendly, helpful, and respectful manner.
• Develop good working relationships with customers and build trust and rapport. Be professional and create a positive customer experience.
• Answer incoming telephone calls or texts and greet customers who walk in the store. Be willing to multitask and make sure every customer is acknowledged.
• Be committed to learning a point-of-sale computer system to confirm inventory, quote, process orders and payments, and process customer returns and warranties.
• Assist customers in making product selections by asking questions and actively listening to customer needs and by seeking guidance from your experienced team members.
• Follow up promptly on all customer requests. With respect to special orders, proactively communicate with customers about any issues with their order.
• Maintain high standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Solve customer complaints in a timely manner that balances customer requests with business needs.

QUALIFICATIONS

• Dedicated to learning exceptional customer service skills.
• Willing to take the initiative to learn and be able to perform tasks with accuracy.
• Work well in a team environment, ask questions, seek advice, accept positive feedback.
• Basic computer and math skills helpful.
• Some customer service, inventory, and/or warehouse experience is helpful.

“DNA”

• Eagerly seeking a career opportunity.
• Ability to pay close attention to detail.
• Capable of forming relationships with customers.
• Desire to provide great customer service.
• Curious and want to develop product knowledge.
• Determined to offer solutions.
• Committed to consistent attendance.

READY TO JOIN OUR TEAM?

Hourly pay starts at $15.00/hour. This is a career opportunity for candidates with good customer service skills, the ability to learn inventory, and those who want to function as a dependable team member. A new employee bonus of $500 will be paid. Benefits include health, dental, vision, life insurance, 401K with company contribution, paid time off, and holiday pay. Company shirts provided. If you feel that you are right for this Counter Sales trainee position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!