Patient Care Coordinator

At Discovery Counseling and Consulting, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.

Discovery Counseling and Consulting realizes the strength of our practice is our exceptional staff. We support our employees in building a thriving and profitable workload upon a culture of values of innovation, professionalism, and healthy work/life balance. We seek a full-time, in-person patient care coordinator position at our Henrico, VA location.

Schedule: Monday - Thursday 8:00 am - 5:00 pm & Friday 8:00 am - 12:00 pm

Compensation: $17.00 - $19.50 per hour

Requirements:

• High School Diploma or Equivalent
• Excellent written and verbal communication skills: basic math skills
• Excellent customer service skills
• Ability to multi-task within different job responsibilities/settings
• Good analytical, problem-solving, and organizational abilities
• Medical EMR / HIPAA experience preferred
• Detail Oriented/Reliability
• Microsoft Word / Excel experience preferred
• Insurance network/Credentialing process knowledge
• CPT code knowledge

Advantages:

• Benefits: Health, Dental and Vision
• Paid time off (PTO)
• Employee Assistance Program (EAP)
• 401K with employer contribution

Role and Responsibilities:

• Interact with clients, potential clients, and other staff in a respectful and professional manner
• Schedule client appointments, activate client portal, and facilitate client completion of intake paperwork
• Collect co-payments and address outstanding balances with clients
• Run back-balance reports and payments daily
• Answer incoming phone calls
• Check voicemail messages and emails hourly
• Return all voicemails and emails within 24 hours
• Verify insurance benefits and properly document them in the client chart
• Assist with the development of work rules and guidelines for administrative staff
• Enter and update client demographic, financial, and insurance information in the EMR
• Assist with completing medication prior authorizations and entering medication refill requests for completion by PMHNP
• Serve as administrative back-up when other admin staff are out of the office and flex schedule as needed to accommodate
• Work with Executive Directors and Operations Manager concerning administrative issues and needs
• Manage and regularly update the waiting list
• Advise Executive Directors and Operations Manager of areas of clinical demand/need and when waiting lists need to be capped or opened up
• Assists with the opening and closing of offices
• Assist with orientation and training of all new Front Desk Employees
• Ensure efficient and productive workflows exist to support effective operations
• Distribute monthly treatment plan reports
• Scan documents into client charts, assist with requests for medical records
• Perform other administrative tasks as requested by Executive Directors or Operations Manager

About Discovery Counseling and Consulting

We are an uncommon practice that helps people address complex problems and develop unique solutions. Discovery Counseling & Consulting’s goal is to use cutting-edge, proven techniques to help manage your concerns and achieve your goals for mental well-being. Each of our clinicians has years of experience and training in evidence-based practices. While we have expertise in different areas, we all commit to using proven strategies to help overcome problematic behavioral, emotional, and cognitive patterns that interfere with fulfilling lives. As one of the Richmond area's premier behavioral health practices, we pride ourselves on providing high-quality, culturally competent care to a diverse population. We offer an affirming and inviting environment that fosters safety and respect for the individuals who seek our care, including those in the LGBTQIA community.

We provide various clinical services to children, adolescents, adults, families, and couples of all types. From the first point of contact, we strive to “match” clients with a therapist who has the experience that best meets the needs of the person. We do not operate on a strictly “first available” approach. Instead, we prefer to facilitate the best possible match so that clients are more likely to get the results they want from therapy. We don’t believe that all therapists can treat all struggles across all populations. Each of our therapists has their areas of expertise and specialty and is committed to ongoing clinical and professional development.

Discovery Counseling & Consulting is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best—providing exemplary care to clients. This partnership will enable us to offer additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.