About Us
Reflex Media is a brand development and management company that pushes the boundaries of technology to connect consumers around the world. At our core, we are thinkers and doers who strive to solve problems by designing innovative solutions and digital services, which we fully brand, manage, and market in-house. We value innovation, creativity, out-of-the-box thinking, dreaming big, and striving to improve while always remaining humble.
Career Opportunity

We are currently seeking a skilled Billing Specialist to enhance our customer support team. This individual will play a crucial role in safeguarding our revenue stream by meticulously reviewing and analyzing transactions processed via major credit card services for potential irregularities or fraudulent activity.
Essential Duties & Responsibilities

• Diligently monitor and evaluate flagged transactions to identify and report potential fraud.

• Analyze payment system data to uncover and address declined transactions.

• Investigate transactional patterns to preempt fraudulent activities.

• Exercise discerning judgment to discern payment discrepancies and abuse.

• Execute precise customer refund procedures.

• Engage with payment providers and clients to ensure transparent communication regarding transactions.

• Adhere to card brand guidelines for timely chargeback processing to mitigate financial loss.

• Provide prompt and knowledgeable responses to customer billing inquiries.

• Undertake ad-hoc projects and tasks as directed by management to support the evolving needs of the support team.

Qualifications and Experience

• Minimum education requirement: Associate's degree. Bachelor's degree preferred.

• Minimum one year of experience in customer service or support.

• Solid understanding of payment network regulations and chargeback processes.

• Proactive and able to thrive in a dynamic environment.

• Exceptional communication and organizational skills.

• Proficiency in current billing technologies and systems.

• Previous experience in payment processing and fraud detection is advantageous.

• Commitment to upholding the brand's standard of luxury and excellence in every customer interaction.

Benefits and Perks

• 99% coverage of our medical base plan, dental, and vision insurance

• 65% coverage of our medical base plan, dental, and vision insurance for qualified dependents

• 100% coverage of short-term disability, long-term disability, and life insurance for qualified employees

• Discounted gym membership to EOS Fitness in Las Vegas

• 50% 401(k) match up to 6% per month

• Flexible Spending Account (FSA)

• Flexible paid time off

• Company and team events

• And so much more!