Description

At Refined Technologies, we believe operating with an eternal purpose fuels excellence. This guides everything we do; it gives us a purpose that is greater than ourselves. RTI is the leader in the chemical cleaning segment of the refining industry, providing patented chemistries, processes, and equipment for cleaning and treating units during shutdowns. While focused on clients, we are fueled by our mission to: Honor God Always, Help People Develop, Pursue Excellence, and Earn a Profit. 

We are a fast-paced, dynamic, and entrepreneurial-minded organization full of servant-hearted leaders. Want to know more about our culture? Check out the RTI Playbook. If you’re ready for your work to matter, we’re ready to hear from you! 

We’re currently growing our team of Artisans with an IT Support Administrator. This role will be located at our Support Center in Spring, TX and is responsible for managing and optimizing the Office 365 environment, including Exchange Online, SharePoint, Teams, Outlook, OneDrive, Security and Compliance They also work with the IT team to plan, migrate, deploy, and troubleshoot Microsoft 365 services, as well as provide training and documentation to users. Additionally, they administer and monitor Azure services, Intune devices, Enterprise Applications, and Windows Server technologies. Furthermore, the IT Support Administrator supports the desktop infrastructure, software releases, ticketing system, and serves as a mentor for the Service Desk members.

Duties & Responsibilities 

· Administer, manage, and implement changes to the enterprise Microsoft 365 environment. 

· Provide technical leadership for the deployment and use of Microsoft 365 tools, especially (but not limited to) Exchange Online, SharePoint Online, Teams, OneDrive, Power Automate, Intune and other apps features like Planner, Forms, OneNote, Intune, etc. 

· Administer, manage, and implement changes to the enterprise Microsoft Intune environment to manage and secure devices that access company data. 

· Provide training and keep staff/users engaged on Microsoft 365 changes that impact the organization. 

· Identify, research, and stay on top of emerging cloud technologies, solutions, strategies, and developments with the goal of identifying opportunities for their use.

· Infrastructure Management: Monitor and manage Office 365 infrastructure components such as Azure AD Connect, ADFS, Azure AD, and other related technologies. 

· Troubleshooting and Issue Resolution: Resolve and respond to escalated technical issues related to Office 365 services. Work with other IT teams and vendors to troubleshoot complex problems and implement effective solutions. 

· Training and Documentation: Create and deliver training materials and documentation to educate users on Office 365 features, best practices, and productivity tools. 

· Daily monitoring of Azure services and proactively responds to issues.

· Assist in managing and maintaining a Hybrid Azure Cloud environment.

· Assist in managing and maintaining a Hybrid Office 365 Tenant.

· Assist in maintenance and administration of user accounts, permissions, groups and Roles within Active Directory and Azure Active Directory.

· Assist in maintenance and administration of Office 365 account, group and mailbox objects.

· Assist in management and administration of Azure Intune devices, policies and configuration and service.

· Assist in management and administration of Azure Enterprise Applications.

· Support Azure infrastructure configuration, development, and administration.

· Performs infrastructure upgrades, maintenance, and migrations.

· Develops, tests, and deploys Microsoft Windows Server technologies and Azure products.

· Maintain and support software releases across system platforms and implement vendor software, hardware, and security patches and recommendations.

· Participates in tickets, on-call rotation and manages ticketing systems.

· Serves as a Microsoft Windows escalation resource and mentors Service Desk members. 

· Manage and maintain desktop infrastructure, including hardware, operating systems, and applications.

Requirements

Minimum Qualifications

· Bachelor's degree in Information Technology, Business Administration or equivalent experience.

· Minimum five (5) years related hands-on IT experience, supporting users in a fast-paced environment required.

· Experience in Exchange Online, SharePoint Online and Teams administration. 

· Experience with Office 365 and Azure AD management.

· Experience in Azure administration in an enterprise environment.

· Experience with Microsoft Defender Mobile/Desktop management (Intune, or similar).

· Endpoint security Experience in Office 365 Mobile and Desktop applications and add-ins 

· Proficient in PowerShell. 

· Ability to triage tickets and be escalation point for service desk members.

Additional or Preferred Qualifications 

· Relevant Azure certifications or ongoing pursuit of Azure certifications a plus.

· Azure Infrastructure experience. 

· Azure Networking. 

· Networking experience – Unifi experience. 

· Familiarity with NIST concepts and guidelines. 

Working Conditions / Physical Demands 

· Office environment.

· Ability to lift 15 – 30 pounds as needed when moving equipment, files, etc.

Travel Requirements 

· Less than 10% - only as needed for training and off-site business meetings.

About Refined Technologies 

RTI is a global industrial solutions provider delivering value to process facilities through expert-level refinery professionals skilled in operations, engineering, and process supervision. RTI helps those who fuel the world produce energy more effectively by delivering safe, fast, and predictable shutdowns in upstream and downstream facilities through innovative operations teams and revolutionary cleaning technologies. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Applicants for regular U.S. positions must be authorized to work in the United States for Refined Technologies, Inc. without the need for sponsorship of an immigration authorization or visa (e.g., TN, H-1B, or other employment-based immigration authorization or visa). 

 All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or other protected status under federal, state, or local laws.