Description

At Refined Technologies, we believe operating with an eternal purpose fuels excellence. This guides everything we do; it gives us a purpose that is greater than ourselves. RTI is the leader in the chemical cleaning segment of the refining industry, providing patented chemistries, processes, and equipment for cleaning and treating units during shutdowns. While focused on clients, we are fueled by our mission to: Honor God Always, Help People Develop, Pursue Excellence, and Earn a Profit.

We are a fast-paced, dynamic, and entrepreneurial-minded organization full of servant-hearted leaders. Want to know more about our culture? Check out the RTI Playbook. If you’re ready for your work to matter, we’re ready to hear from you!

We’re currently growing our team of Artisans with a General Manager to support our Great Lakes region. This role is responsible for Operations performance, market revenue, market culture/organizational health, and overall market position in the Great Lakes region.

Duties & Responsibilities

Organizational Leadership

· Overall responsibility and leadership for operations and sales in Great Lakes market.

· Attend and contribute to Management Team Meetings / Each market’s voice at the senior management level. 

· Identify opportunities to streamline organizational expenses and increase company margins.

· Contribute to RTI and Industry events as necessary (Summit, AFPM, AICHE).

· Steward organizational health through addressing issues quickly and effectively within the Operations Teams.

· Initiate organizational changes and hiring needs in market.

Market Leadership

· Direct supervision of Director of Operations roles in Great Lakes market. 

· Manage all compensation for team: Salary Reviews, End of Year Bonus, etc.

· Prioritize workload and advise on work assignments for planning and execution responsibilities.

· Create individual development plans and communicate expectations regularly to each Director of Operations.

· Review Operation Manager progression plans with each Director of Operations and assist in developing progression plans as needed.

· Review and approve Director of Operations vacation requests, expense reports, etc.

· Challenge Director of Operation’s and Operations Manager’s with new, unique field assignments and continuing education responsibilities (SCU etc.).

· Promote safety culture and safe work practices.

· Ensure compliance with applicable federal and provincial legislation.

Project Oversight as Needed

· Communicate clear project quality expectations. 

· Work with Director of Operations to ensure detailed project reviews are completed.

· Ensure adequate staffing assigned to each project.

· Provide management field support for key applications.

· Identify and network important learnings that would be beneficial to other markets. 

Client Relationships

· Establish relationships with key decision makers and Leadership Team individuals in all accounts.

· Actively solicit client feedback to ensure expectations are met and secure future business.

· Actively support Client Lessons Learned Meetings and ensure Lessons Learned are communicated throughout the Operations Teams.

Business Development

· Build relationships and promote RTI’s services at key strategic accounts.

· Request Business Development support from Operations and Business Development team to ensure priority coverage.

· Participate in client events and other customer entertainment activities.

· Track competition’s activities, including projects success and failures and communicate internally.

Infrastructure

· Coordinate/support RTI’s Market assets – offices, trucks, trailers, etc.

· Request additional resources per organizational growth plans.

Supervisory Responsibilities 

· Perform Injury-free projects and model / promote RTI’s Safety Commitments.

· Daily demonstrate RTI Core Behaviors and Mission Statement.

· Present clear direction for the Operations team – all employees should know the strategy and how they need to contribute.

· Facilitate a strong Operations Managers teamwork attitude with the rest of the entire RTI team.

· Produce Outstanding Client Feedback. Always solicit feedback and respond quickly to any concerns.

· Meet project’s Criteria for Success.

· Obtain full payment of invoices by client.

· Obtain repeat business; develop loyalty in the marketplace.

· Demonstrate strong leadership skills; continually seek to improve personal leadership skills.

· Continually improve personal communication skills (listening, writing, speaking / presenting).

Requirements

Minimum Qualifications 

· Bachelor’s degree (Engineering or Business-related field preferred).

· Minimum 10 years’ experience in sales, operations, technology, and/or product management with proven technical and business acumen in portfolio.

· Minimum of five years progressive management experience.

Additional or Preferred Qualifications 

· MBA preferred.

· Familiar with operations of refineries, chemical plants, or upgraders. 

· Outstanding leadership and character – live our values as described in our Playbook.

· Proven business development skills.

· Ability to relate to influential people and complex organizational structures; strong interpersonal and relationship building skills; proven customer relationship skills.

· Demonstrates strong leadership and coaching skills; a multiplier who continually seeks to improve. 

Working Conditions / Physical Demands

Work is executed both in an office setting and in industrial sites. Most of the management, planning and review work takes place in the office, with some site work as well.

When on a project execution, will be required to carry equipment (up to 40 pounds), climb stairs and ladders, work in inclement weather and be on your feet for a 12-hour shift.

Travel Requirements

Travel expected for this role is estimated at 30%.

About Refined Technologies

RTI is a global industrial solutions provider delivering value to process facilities through expert-level refinery professionals skilled in operations, engineering, and process supervision. RTI helps those who fuel the world produce energy more effectively by delivering safe, fast, and predictable shutdowns in upstream and downstream facilities through innovative operations teams and revolutionary cleaning technologies.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 Applicants for regular U.S. positions must be authorized to work in the United States for Refined Technologies, Inc. without the need for sponsorship of an immigration authorization or visa (e.g., TN, H-1B, or other employment-based immigration authorization or visa).

 All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, age, religion, disability, sexual orientation, gender identity, protected veteran status, or other protected status under federal, state, or local laws.