About Us:

WE BLEED BLUE

At MCT Companies, we like to say we bleed blue. Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships. 

We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, and most importantly, fun because we cherish the life-long friendships and bonds made at MCT! We are looking for motivated individuals to join our growing family business!

Job Summary:

Coordinates the tasking, instruction, and supervision of on-site staff to ensure timely completion of daily asset release; including, but not limited to contracted preventative maintenance and scheduled services, quality assurance, resource and supply availability, parts, and labor billing. Promotes and maintains a safe and healthy work environment adhering to both company and OSHA established standards. Enhances the organization’s reputation by accepting responsibility for, and taking pride in the accomplishment of valuable, customer-focused work.
 
Pay: $27.00 - $35.00/hourly depending on experience
Schedule: Monday – Friday, 6:30am – 3:00pm, On-site in City of Industry, CA

Job Duties and Responsibilities:

Working under the supervision and guidance of the Regional Manager and Site Supervisor, performs a variety of site-specific administrative, technical, and leadership functions; including, but not limited to: 

• Establish and maintain effective working relationships with customers, subordinates, and management to deliver cost-effective, value-added customer service
• Plan, assess, prioritize, and assign daily operational activities at the on-site level
• Maintain focus on contract service goals and standards, while coaching and challenging subordinate personnel to meet and exceed established departmental objectives 
• Facilitates the training of contract service personnel with regard to equipment, software, daily operations, safety, and regular practices and procedures
• Is knowledgeable, and leads by example regarding safety, use of Personal Protective Equipment (PPE), adherence to federal and company-established safety practices, and holds staff accountable
• On-call availability or back-up as required by management
• Performs other duties as requested, directed, or assigned by management
• Assist with answering phones; e.g. incoming and outgoing calls.
• Assist walk-in customers, to include checking customers in and out.
• Oversee the lot list, to include adding and editing equipment, customer and job information.
• Assess equipment service needs by observing and listening to customer’s description of symptoms.
• Verify warranty and service coverage by examining records and explaining provisions of exclusions.
• Prepare repair orders for technicians by describing symptoms, problems, and causes.
• Develop quotes for services to be provided including parts, supplies, labor, and deductions.

• Review and invoice repair orders daily for billing customers accurately.
• Obtain required purchase order (PO) numbers from customers and follow up with customers for any missing information.
• Assist Service Manager with technician timecards to match entries in software database.
• Execute Illness and Injury Response Plan for site personnel according to Company standards.

• Updates job knowledge by participating in educational opportunities and reading manufacturers publications.
• Assist Service Manager with timely and accurate billing.
• Attendance and Punctuality are essential functions of the job.
• Performs other duties as requested, directed, or assigned by management.

Job Requirements:

• Excellent customer service
• Coordinate manpower, tools, resources, and equipment to meet deadlines in a constantly changing, fast-paced environment. 
• Strong accounting background
• Positive and professional demeanor
• Ability to break down complicated industry topics into understandable advice meant for customer understanding.
• Computer skills including Microsoft Office programs: Outlook, Word, and Excel. Additionally, knowledge Karmak Fusion a plus
• Time management, active listening, oral/written comprehension, high attention to detail, and organizational skills. 
• Have a teamwork mindset in the workplace and accept feedback on your work.
• Ability to multitask, work in high-stress settings and offer flexible hours on your schedule.
• Self-motivated and can work independently.
• Previous dealership experience is highly desired.
• Ability to build rapport with clients.
• Utilizes critical thinking skills, problem solving abilities, and exercise good judgment when completing tasks in an efficient, accurate, and productive manner. 
• Attendance and punctuality are essential job functions. Understand the typical format of company schedules in order to manage time efficiently.

Benefits:

• Medical, Dental and Vision
• HSA and FSA plans 
• Company Paid Life Insurance, LTD and STD
• Paid Time Off
• Holiday Pay
• 401(k) with employer match
• Fun and Rewarding Work Environment

Physical Requirements:

• Ability to sit, stand, walk, twist, bend, stoop, kneel, crawl, climb stairs/ladders.
• Ability to lift / carry / push / pull up to 50lbs.
• Ability to work in hot and cold temperature extremes.
• Ability to wear required PPE (personal protective equipment)

Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. MCT Companies complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources.

The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills of personnel so classified. The company reserves the right to modify this job description and or assign tasks for the employee to perform as the Company may deem appropriate. 

This job description does not represent a contract of employment, implied or otherwise. The employment relationship remains “At-Will”. 

MCT is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria.

MCT is an EEO/AAP Employer