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Part-time position: Most Saturdays with additional coverage for vacations, hours will vary. Flexible schedule.
WE BLEED BLUE
At MCT Companies, we like to say we bleed blue.
Bleeding Blue is a dedication and commitment to our co-workers, customers, and our core values. Our core values define who we are. They are the underlying framework for our decisions, interactions, and relationships.
We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, but most importantly, fun because we cherish the life-long friendships and bonds made at MCT!
Job Summary
Provides excellent customer service to all customers and technicians to ensure timely call completion. Manages repair order process including warranty, parts, service times and mileage to account for resources accurately to complete the billing process. Attention to detail is required to review and analyze Repair Order expenditures. Must take ownership and follow through to meet and exceed customer’s expectations enhancing MCT’s reputation.
Duties and Responsibilities
Answer calls and responds appropriately to specified equipment failures. Accesses dealership directory to identify closest resource for service including afterhours service. Communicates plan of action to handle equipment breakdown notating ticket appropriately. Reviews all open tickets with updates noted every 2 hours until ticket completion. Manages Repair Orders to ensure proper billing including warranty, parts and service time. Educates customer on unit operations and responds to questions accordingly. Promotes and adheres to safety culture for self and others. Coordinates Preventative Maintenance schedules for equipment.
Job Requirements
Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements contained in this document are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills of personnel so classified. The Company reserves the right to modify this job description and or assign tasks for the employee to perform as the Company may deem appropriate.
This job description does not represent a contract of employment, implied or otherwise. The employment relationship remains “At-Will”.
MCT is an equal opportunity employer and does not discriminate on basis of race, color, national origin, religion, gender, age, disability, marital status, veteran status, or any other occupationally irrelevant criteria.
MCT is an EEO/AAP Employer.
Part Time
$36k-45k (estimate)
04/25/2024
06/26/2024
The job skills required for Service Dispatcher Part-Time include Customer Service, Problem Solving, Billing, Microsoft Office, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher Part-Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher Part-Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Dispatcher Part-Time positions, which can be used as a reference in future career path planning. As a Service Dispatcher Part-Time, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher Part-Time. You can explore the career advancement for a Service Dispatcher Part-Time below and select your interested title to get hiring information.
If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Dispatcher job description and responsibilities
Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.
01/20/2022: Wilmington, NC
Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.
02/07/2022: Washington, DC
The service dispatcher will also ensure that the necessary tools and parts are ready for the job.
02/27/2022: Moline, IL
Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.
03/04/2022: Binghamton, NY
Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.
03/06/2022: Memphis, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Dispatcher jobs
Moreover, the management will need to train technicians and the dispatcher to work together.
02/17/2022: Billings, MT
Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.
02/23/2022: Peoria, IL
Analyze how jobs are being assigned, scheduled and re-scheduled.
01/28/2022: Atlantic City, NJ
Typically requires a high school diploma or equivalent.
03/24/2022: New Suffolk, NY
Dispatchers need the technological skills to use computers, software, radios and recording equipment.
02/22/2022: Gary, IN
Step 3: View the best colleges and universities for Service Dispatcher.