Job Title: Neighborhood Service Specialist

Department: Operations

Reports to: Regional Manager

Location: NE OH

At Redwood, we know we are only as successful as the people who power us. Our employees are passionate, they are talented, they are empowered to make decisions that positively affect the lives of our residents. From site personnel to corporate leadership, our employees demonstrate Redwood's commitment to deliver more than expected, communicate openly and honestly, and demonstrate integrity in all aspects of our business. As we continue to grow, we seek these same qualities in every team member we bring on board.

Job Description

Under the general direction of the Regional Manager, the Neighborhood Service Specialist will be responsible for supporting, onboarding, mentoring, and training Service Technicians. Additional responsibilities include working in interim/open positions as needed throughout a designated Region. Daily activities may include but are not limited to performing routine and general maintenance on the facilities, buildings, equipment of the assigned Redwood Apartment Neighborhood. They will serve as a guide and mentor to our Service Technicians. As such, you will be expected to act as a Redwood brand ambassador, promote our brand and provide the best resident experience possible.

All Redwood employees are expected to conduct all organizational business and practices in accordance to Redwood company policies.

Essential Duties & Responsibilities

• Fill in at sites with Service Technician vacancies.
• Onboard and support new Service Technicians as it relates to policy and procedure.
• Perform site inspections under the direction of the Regional Manager and Director of Property Operations.
• Obtain bids, interview contractors, conduct follow up and support special projects as assigned.
• Assist current neighborhood teams as needed and directed by the Regional Manager.
• Repair and maintain facilities, buildings, grounds, and equipment at assigned Neighborhood.
• Perform light plumbing, electrical, carpentry, masonry, glazing, painting and drywall tasks.
• Perform minor repairs of plumbing systems, including unclogging drains, fixing toilet issues and minor water line repairs, as well as repairing/replacing water heaters.
• Service kitchen appliances, washers, dryers and garage issues when necessary.
• Prepare vacated apartment homes for release quickly and professionally.
• Direct vendors on repair issues, installation needs and grounds maintenance.
• Plow driveways and roads, as well as shoveling pathways in winter when instructed.
• Respond to resident complaints and concerns in a timely, professional and appropriate manner to ensure the best resident experience possible.
• Repair windows, floors, roadworks, plaster, drywall or other parts of building structures.
• Diagnose mechanical problems and determining how to best fix them.
• Perform routine preventative maintenance to uphold the Redwood brand and resident satisfaction through the efficient, safe and smooth operation of systems and machines.
• Use common hand and power tools, including hammers, saws, drills and wrenches, plus precision measuring instruments and electrical/electronic testing devices.
• Follow all safety standards at all times, without exception.
• Meet with the Neighborhood Manager to review service requests.
• Prioritize daily tasks, ordering parts/supplies as needed.
• Provide emergency maintenance availability for residents when indicated.
• Complete service requests in a timely fashion.
• Perform general cleaning of buildings at neighborhood.
• Attend staff meetings, meetings with supervisor and interact with vendors when needed/assigned.
• Maintain weather log to document snow and ice removal efforts, maintaining records of maintenance performed in all units and common areas.
• Check vendor work for satisfactory completion on a routine basis.
• All other related duties, as assigned

Required Skills

As a Neighborhood Service Specialist, you will be required to exhibit the following skills:

• Respectfulness, trustworthiness, empathy and leadership
• The ability to work under pressure
• Excellent time management skills
• Strong communication skills and general business acumen
• The ability to communicate and interact with employees at all organizational levels
• Proven ability to plan, organize and implement multiple tasks/projects on a concurrent, real-time basis
• Troubleshooting ability

Required Qualifications, Education & Certifications

• High School Diploma or GED required
• Trade certification preferred
• Universal EPA/HVAC certification or equivalent is preferred or ability to obtain within one year of employment preferred
• 3 years relevant work experience required
• Supervisory experience preferred
• Troubleshooting ability
• Computer literacy with experience in Microsoft Office Suite.

Working Conditions

This job operates in a professional maintenance environment. In this role, the employee will routinely use standard office and maintenance equipment such as computers, desk phones, iPhone, photocopiers, etc. The employee is frequently required to sit, stand, bend and walk with the ability to lift 50 pounds where applicable. Travel is required in this role.

Redwood Living, Inc. is an equal opportunity employer. Redwood strictly prohibits and does not tolerate illegal discrimination, and Redwood provides equal employment opportunities to employees and applicants without regard to race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.