Unlock your Cannabis Career with Redi! Join our team as a Retail Service Advisor.

Redi, a locally owned and operated adult use cannabis dispensary, is seeking an enthusiastic individual like you to become the welcoming face on our team!

As a Retail Service Advisor, you'll play a vital role in helping our amazing guests navigate the world of Cannabis. Your mission : to guide guests towards the best products, share your knowledge, end ensure an unbeatable experience.

Worried about not knowing all the ins and outs of Cannabis? No problem! We offer comprehensive training with seasoned professionals to equip you for success.

Our vision : is to create a dispensary experience that is truly exceptional. This means delivering top-notch customer service, backed by passionate individuals eager to learn and share their love of cannabis.

If you are someone with a dedication to customer satisfaction and a growing interest in cannabis education, we want to hear from you!

About us :

Redi believes our staff are the key to our success! We provide our team members with the tools to succeed and opportunities to advance their skill sets.

We're seeking candidates who are looking for a career and not just a job.

We are a diverse and inclusive company, promoting a discrimination-free workplace and encouraging all employees to use their individual background and talents to support the growth of the company.

Accepting, understanding and valuing the differences amongst our employees gives our company ideas and innovations from a variety of backgrounds and cultures.

Community engagement and volunteerism is essential to our mission and values as a team. Building relationships throughout our community is a rewarding experience that is mutually beneficial.

We ask that all staff members participate and engage with the community they are serving.

Along with a competitive wage, we offer Medical, Dental, Vision, 401K benefits, and a generous vacation plan and an employee discount.

Title : Retail Service Advisor "RSA"

Position : The RSA is responsible for interacting with customers in our dispensary locations, providing knowledge, information and resources on a regular basis.

Addresses and resolves customer questions in a professional manner. Provides superior customer service at all times.

Authority and Supervision :

Report directly to the Dispensary Manager and Assistant Manager

Responsibilities and Duties :

• Follow Redi Policies and Procedures for daily operations and fully comply with the state marijuana regulations
• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport
• Provide product expertise and knowledge to customers and explain the potential benefits of each variety and strain of marijuana, as well as methods of use.
• Identify unique needs of each individual customer by demonstrating compassion, empathy and sensitivity.
• Answer questions and provide resources to assist in customers use of products
• Maintain privacy and confidentiality with your customers
• Accurately enter all information into the POS system to ensure customer receives the correct product and inventory remains accurate
• Help to ensure the store is stocked, clean and in proper operational order
• Work in close coordination with a team of other RSA's
• Supports the team work effort in both opening and closing procedures
• Act as a liaison between customers and Redi management to continually improve the customer experience
• Appropriately escalate customer issues, conflicts or complaints, inspiring long-term customer relationships and loyalty to our brand
• Performs other duties and tasks as assigned

Qualifications and Skills :

• Previous retail or customer service experience preferred
• Knowledge of basic computer skills, point of sale software and cash management is a plus
• Must successfully complete Redi's RSA role specific training program. This includes passing the dispensing test at the conclusion of the training program and independently performing all functions of the role.
• Ability to deal with problems and resolve in a professional manner
• Must be available to work weekends and applicable holidays
• Positive attitude and strong work ethic
• Demonstrates high emotional intelligence
• Ability to effectively multi-task
• Must be highly organized and have extreme attention to detail
• 21 years of age or older
• Passionate about the importance of marijuana

Physical Capability :

Ability to stand for prolonged periods of time (4 hours or more), and perform weighing, counting, calculating and computer processing operations.

Ability to lift 30lbs unassisted.

Note : Redi's job descriptions are intended to be all-inclusive. Employees may perform other duties and tasks as assigned, and other related duties as needed to meet the ongoing needs of the organization.

Last updated : 2024-03-22