Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company.
At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of America’s best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions.
Here at Red Stag:
The core mission of the Support Manager is strengthening the operation by leading key functions of the business including LTL, overnight shifts, Kitting, Returns & Damages, and Inventory control. The Support Manager oversees their Process Leads for their functional departmental areas. The Support Manager will support the Assistant General Managers in leading day-to-day operations while maintaining the exceptionally high standards of Red Stag Fulfillment by ensuring volume, financial, and quality standards are maintained and improved.
About the Role:
The world of eCommerce is moving at lightning speed, and that pace of change requires an enthusiastic team member who has a servant leadership mentality, a keen eye for detail, experience developing high-performance leadership teams, and a demonstrated ability to make data-based decisions for their functional departments of oversight. These skills will be critical for the role of Support Manager at Red Stag Fulfillment. In addition, the Support Manager will be responsible for helping the Assistant General Managers and General Manager in setting and maintaining appropriate staffing levels, and coaching and mentoring Process Leads.
You are the candidate we are looking for if:
You thrive in a fast-paced, high-demand environment, where business needs are constantly changing. You live to serve, and you love seeing the teams you support win. You have a desire to continue to grow and advance your professional career. You have a proven record of training and maintaining uncompromising safety standards. You are a self-starter and are often described as a “go-getter.” You are an expert in setting crystal-clear expectations, coaching, and training to maintain those expectations, and holding people accountable. You have a strong background in making data-based decisions using analytics. You can work in a variety of capacities including leading from in front, or behind the scenes. You can get up to speed quickly and do whatever it takes to get the job done. If you are more comfortable with someone directing your day-to-day activity — i.e., telling you exactly what to do — then this is not the position for you. But, if you like the idea of diving right in, getting stuff done, and actively growing in new areas, then this might be your perfect fit. If you’re up for the challenge, we want to hear from you!
The next likely role for individuals successful in this role is Assistant General Manager.
FLSA Exemption Status: Exempt (Salaried)
Travel Requirement: 10%-25%
Remote Work: At the discretion of the General Manager.
Schedule: M-F 12p-9p
Reports To: General Manager
The job skills required for Support Manager (SLC) include Responsibility, KPI, Process Improvement, Listening etc. Having related job skills and expertise will give you an advantage when applying to be a Support Manager (SLC). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Manager (SLC). Select any job title you are interested in and start to search job requirements.
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