Overview:

We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team at Spark by Hilton in providing exceptional customer service and ensuring guest satisfaction during the night shift.

Responsibilities:

- Greet guests upon arrival and provide a warm welcome
- Check-in/check-out guests efficiently and accurately
- Handle guest inquiries, requests, and complaints promptly and professionally
- Perform night audit procedures to ensure the accuracy of financial transactions
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as reservations and billing
- Monitor security cameras and report any suspicious activities

Requirements:

- Proven experience in customer service, preferably in a hotel setting

- Hilton Guest Agent is a Plus
- Knowledge of night audit procedures is a plus
- Strong communication and interpersonal skills
- Multilingual abilities are advantageous
- Proficiency in hospitality management software systems
- Familiarity with front desk operations and hotel management practices
- Excellent phone etiquette and problem-solving skills

This position offers an opportunity to work in a dynamic hospitality environment, interact with diverse guests, and contribute to ensuring a pleasant stay for all visitors.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Relocate:

• Longview, TX 75605: Relocate before starting work (Required)

Work Location: In person