Helpdesk Analyst

Located onsite in Sacramento, CA

Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support.

Technical Support, 2 years, Is Required

Written Communication, 2-5 years, Is Required

Mac OS X, 2-5 years, Is Required

Time Management, 2-5 years, Is Required

Communication Skill, 2-5 years, Is Required

Problem Solving, 2-5 years, Is Required

iOS 2-5 years, Is Required

Additional Preferred skills

• Certified Support Professional
• Cisco CCNA certification
• CompTIA A certification
• Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change

**Candidates must be able to work onsite at client, 5 days a week**