Red Hat's North American Services team is looking for an enterprise-level engineer with a background in Platform-as-a-Service and container technologies to join us remotely as a Technical Account Manager in the eastern or central U.S. In this role, you will work with a small set of key financial services customers to provide direct technical and architectural guidance for the Red Hat OpenShift Container Platform. At Red Hat, customer support includes far more than just break-fix solutions. You will make sure our customers get industry-leading resources that will enable their technical environments to run efficiently so they can focus on growing their businesses. You will provide a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. As a Technical Account Manager, you will build relationships with your customers, develop a deep technical understanding of their Red Hat implementations, share technical best practices, and serve as a point of contact for any major incidents. You will manage customer expectations, tailor support for each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf. You will also partner closely with colleagues in engineering, R&D, product management, and technical support to debug, test, and resolve issues. Well-qualified, home-based engineers within the U.S. eastern and central time zones will be considered.

The following are considered a plus:

The salary range for this position is $99,540 - $159,150. Actual offer will be based on your qualifications.

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