About the job

The Red Hat Customer Content Services (CCS) team is looking for a Senior Technical Writer to join our documentation team in Raleigh (hybrid schedule, in office minimum 3 days/week). In this role, you will be part of a team that promotes customer loyalty and success through content development and delivery. You will create and be responsible for customer-facing technical documentation for Red Hat products on the customer portal. Drawing from your passion for technology and communication, you will work closely with developers, engineers, field teams and other subject matter experts to create content that helps our customers find the best solutions for their needs.

What you will do

• Work closely with content strategists, documentation program managers, engineering project teams, support teams and other stakeholders to create and maintain high-quality documentation for product releases

• Effectively manage and deliver customer-focused, goal-oriented documentation

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience

• Keep up to date on changes to our offerings, customer use cases, support issues and business strategy

• Provide feedback to other technical writers to improve the quality and consistency of our content 

• Learn to use our documentation toolchain, versioning systems and issue-tracking tools

• Work with Quality Engineering and Development to improve the accuracy of the documentation

• Devote time to research and understand the product as well as related trends and topics in AI/ML technologies

What you will bring

• Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools and defect-tracking systems

• Familiarity with structured, topic-based authoring and information architecture

• Ability to collaborate in a global team environment, proactively engage subject-matter experts and follow through on commitments

• Familiarity with version-control systems; being comfortable with Git is a big plus

• Demonstrated experience with Agile and rapid iteration releases

• Experience working with diverse sets of stakeholders to solve complex problems

• Ability to inspire others irrespective of their job title

• Demonstrated success taking accountability for project execution and completion

We do not expect you to check off all of these areas to join our team. Instead, we prefer to build around your strengths and provide opportunities for you to grow your skills.

The salary range for this position is $90,480 - $144,659. Actual offer will be based on your qualifications.

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