Job Description:

You will be part of the documentation team for Control Center (IoT based SAAS product). This team is responsible for the product documents for Control Center (SAAS based product for connectivity management platform-used by AT&T, T-Mobile, etc). The team is responsible for creating content, maintaining it, release communication, and working with product teams closely.

As a Technical Writer you will:

• Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.

• Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.

• Clearly communicate how to accomplish user tasks, rather than how to use the user interface.

• Through research and hands-on learning, become an expert on our products and methodologies.

• Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.

• Design graphics that convey technical concepts and enhance the written documentation.

• Create annotated screen shots to illustrate procedures.

• Interview subject matter experts to learn how product features work and understand their benefits to users.

• Experiment with software to learn how it functions from an end-user point of view.

• Use MadCap Flare to build a content repository and generate multiple types of output, including frameless HTML5 and PDF for different audiences.

• Test Flare output in the QA and staging environments to ensure dynamic content is functioning properly, verify the integration between the help system and the product is working as expected, and validate the information visible to different user types.

As an Instructional Designer you will:

• Be the voice of the learner, ensuring that their needs are at the forefront of our content efforts and help our team iterate and improve on our content offerings.

• Identify learning objectives and analyze our current enablement offering to identify knowledge gaps and areas for improvement.

• Write technically sound and engaging content.

• Manage the development of instructional materials (lesson modules, videos, interactive eLearning, reference guides, audio and video scripts, story boards, etc.) that transform technical information into engaging instructional materials.

• Lead projects through the development lifecycle, providing clear timelines through all phases, and communicating with key partners leading to successful implementation.

• Direct and guide learning design for subject matter experts enlisted to consult on the technical aspects of our products and solutions.

Documentation management experience required.

Additional Skills & Qualifications

• 5 years working on software documentation projects for a non-technical audience.

• Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.

• Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts.

• User-centric thinker who can anticipate the reader’s concerns and questions about the product.

• Experience creating documentation for different audiences using a single repository with conditional tags to produce different output.

• Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule.

• Experience with instructional design and an understanding of learning theory.

• Ability to clearly articulate rationale behind learning design decisions and communicate with stakeholders.

• A growth mindset with a desire to understand the latest learning design methodologies and trends.

• Advanced graphics skills (PowerPoint).

• Experience authoring documentation in MadCap Flare using conditional content a plus.

• Strong grasp of HTML5/CSS a plus.

• Experience documenting APIs a plus.

• Experience writing documentation for translation and optimizing documentation projects for translation a plus.

• Experience with Jira and Confluence a plus.

• Experience with digital adoption platforms such as WalkMe a plus

• Familiarity with the telecom industry a plus

Why Actalent

Actalent provides a 1-on-1 experience with a career advisor. Our advisors provide multiple career advancement opportunities specific to your goals, skills, and interests personally, professionally, and financially. Throughout your career with Actalent, you will receive performance feedback once a month to provide transparency and clarity in your career!

Benefits

• Vision, Dental, Health, 401k plan
• PTO and Holiday pay
• Employee Discounts
• 3,000 FREE Udemy courses
• Paid weekly

Email resumes to kdowd@actalentservices.com

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Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.