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The Red Hat OpenShift team is looking for an experienced, enterprise-level engineer with a background in OpenShift technologies to join us as a Senior Technical Support Engineer in North America. In this role, you will provide technical support and sustaining engineering services to enterprise customers. Unlike most software companies, we don't sell software licenses or break-fix pay-per-incident support, but subscriptions that include an unlimited number of support incidents, product documentation, security patches and updates, and upgrades to the newest versions of our software. As a Senior Technical Support Engineer you’ll work closely with customers, developers, and architects while collaborating with Red Hat engineering teams to solve complex and challenging technical issues. You will help us continually prove our value to our customers while becoming an expert in software-defined storage technologies. Well-qualified, home-based applicants throughout the U.S. and Canada will be considered to work remotely where Red Hat is registered to do business.
Contribute to the open source community and to the code of Red Hat offerings.
The salary range for this position is $80,770 to $104,965. Actual offer will be based on your qualifications.
#LI-LS2
Other
$67k-88k (estimate)
02/05/2024
04/03/2024
The job skills required for Senior Technical Support Engineer include Problem Solving, Troubleshooting, Communication Skills, Initiative, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Senior Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Senior Technical Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Senior Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Senior Technical Support Engineer, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Technical Support Engineer. You can explore the career advancement for a Senior Technical Support Engineer below and select your interested title to get hiring information.