Description

Warranty Claims Analyst

Seattle, WA

Description

Reports to: Warranty Supervisor 

FLSA Status: Non-Exempt

Shift: 1 (Days)

Job Duties and Responsibilities (Essential Functions):

· Generate work orders on material returned under RGA system for credit purposes. Documents the receipt of returned material. Reviews information provided on customer claim form and or packing list. 

· Process customer complaints. Review information provided by customer and the appropriate internal Red DOT department. Perform necessary investigation to determine complaint validity and issue credit if required along with a customer claim summary.

· Process warranty claims submitted by customers. Review information provided on claim forms and verify conformance to negotiated policy guidelines. Determine amount of credit/debit to be issued. 

· Communicate disputed claim findings to the customer and work with them to understand why the claim was denied resulting in the need for a reversal of the debit or negotiate a settlement with the customer.

· Enter claim information and codes into the warranty data base and quality data base.

· Issue customer credit / debit memos and claim disposition correspondence.

· Apply credit to appropriate customer account.

· Prepare customer credit and supplier recovery reports. 

· Collect data and produces statistical comparisons and trend analysis that support Red DOT’s warranty task force and warranty presentations.

· Aid in product evaluation as well as tearing down and salvaging defective/scrapped product as well as repackage and enter recovered product as needed. 

· Enter Customer Complaints; assign Return Goods Authorizations, Scrap Goods Authorizations.

· Other duties as assigned.

Knowledge/Skills/Abilities: 

· Act as an ambassador and project a “good company image” at all times maintaining a positive, solution-oriented approach. 

· Is knowledgeable of company policies and quality procedures. 

· Ensures all areas are maintained in accordance with company policy, state, federal and regulating entities.

· Is aware of and actively supports the achievement of departmental goals. Implement new company initiatives as assigned.

· Provide internal and on-site customer support and problem solving as a work product/services expert. Make recommendations to management regarding solutions. 

· Able to work effectively both individually and in a team with minimal supervision; able to make decisions using own initiative based on company policy and regulating entities. Give regular updates to direct supervisor regarding progress and non-routine occurrences that may disrupt work schedule.

· Ensure knowledge of the appropriate safety, security and environmental revisions. Handle relevant equipment with care, being concerned with safety and security. Immediately report safety concerns to Supervisor/Lead.

· Ensure a professional appearance, use professional verbiage and maintain appropriate body language.

· Ability to manage multiple and varied tasks in a fast-paced, high-volume regulated environment applying strong attention to detail. 

· Ability to analyze issues, troubleshoot, problem-solve and effectively and efficiently make decisions.

· Strong communication skills with external and internal personnel to include: 

o Active listening skills; ability to read, write and communicate effectively in English.

o Ability to clearly explain technical subjects to internal and external personnel.

o Strive for clarity and for alleviation of tension when the need arises.

o Able to be effective in a wide range of cultural groups and cross-cultural relationships and have the ability to communicate clearly to non-native speakers.

· Able to work in a progressive, fast-paced environment and amongst multiple interruptions and competing demands.

· Continue own education by staying informed of industry trends and learning new skills when possible.

Requirements

Requirements

JOB QUALIFICATIONS:

Education

· High school diploma or GED required.

Experience

· 2 years working in around manufacturing environment required; familiarity of vehicle air conditioning systems electronics and electrical systems a bonus

· Able to understand technical specifications and drawings, including GD&T. 

· Must have excellent verbal and written communication skills.

· Must have excellent interpersonal skills.

· Able to perform data entry with a high degree of accuracy and speed.

· Basic knowledge of office application software such as Microsoft Word, Excel, Outlook, Power Point, and Access.

· Basic knowledge of basic accounting concepts. 

· Able to lift up to 35 pounds unaided.

· 1 year experience understanding specifications and blue prints, including GD&T

· Experience with ERP systems, whether Oracle or SAP

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

· While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to sit or stand at computer for extended periods of time 

· The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· Sufficient manual dexterity and motor control to use common drafting implements and calculators.

Red Dot Corporation offers the following total compensation package for this role:

• Paid Sick Time/Paid Sick and Safe Time.
• Personal Time Off (PTO)
• Average of 14 paid holidays per year.
• Employer sponsored PPO Medical Plans, with employer subsidized premiums of at least 70% for non-tobacco users.
• Employer sponsored PPO Dental Plans dental, with employer subsidized premiums of at least 70% for non-tobacco users.
• Employer sponsored Vision Plans.
• Free Employee Assistance Program to all employees.
• Free Benefit Advocate access for insurance benefit inquiries.
• 401(k) employer contribution of 3% of annual salary*, regardless of participation.
• 100% ESOP Company, with vesting beginning after 1,000 hours.
• Employer Paid Basic Life and Accidental Death and Dismemberment (AD&D) premiums.
• Employer Paid Long Term Disability Insurance premiums.
• Employer Paid Washington State FML payroll taxes.
• Voluntary Benefits such as: Flexible Spending Accounts, Daycare Spending Accounts, Life Insurance, Short-Term Disability Insurance, etc.

Salary Grade** for this role is as follows:

Min: $21.00/hour

Mid: $25.00/hour

Max: $29.00/hour

*Subject to all local, state and federal regulatory limits

** Salary grade levels and placement are all based on a number of factors, including but not limited to: applicable experience, education, skill set, market.

Red Dot is an Equal Opportunity/Affirmative Action Employer.