PATIENT CARE COORDINATOR / PATIENT ADVOCATE

Recovia is seeking a full-time Patient Advocate / Patient Care Coordinator at our Mesa Baywood Clinic: 6553 E Baywood Ave 209, Mesa, AZ 85206

Recovia, LLC is a successful intensive outpatient treatment program that provides chronic pain, mental health, and substance use treatment all under one roof. We utilize a mind-body-social approach to treat the whole person. We have 9 locations across Arizona and virtual care.

Hours: Monday - Friday, 7:30 AM - 4:30 PM (1-hour lunch) - Full-time
Location: In-person, Mesa Baywood Clinic. Address: 6553 E Baywood Ave 209, Mesa, AZ 85206
Pay range: $19.00 - $21.00/hour - (Based on experience and expectation combined). $21.00/hour is the highest/max starting pay we can offer.

Note: The hours and pay range for this role cannot be changed. This is NOT a work from home position.

JOB SUMMARY of PATIENT ADVOCATE:

A Patient Advocate is a vital link that coordinates communication between the patient, their loved ones/family members, medical professionals, insurance companies, and the Recovia provider and office staff. An advocate is a supportive resource that helps guide the patient through the Recovia program by navigating program barriers, answering questions, explaining financial and insurance information and identifying any care problems.

RESPONSIBILITIES:

• Coordinating communication between the patient, their loved ones, medical professionals, insurance companies, and the Recovia staff
• Going out into the clinic lobby at the top of the hour daily to interact with patients as they are waiting to be seen: help answer any questions, see how they are doing, provide outside / community resources as needed, helping patients navigate any barriers or challenges that may arise
• Conduct bi-weekly check-ins with patients
• Contacting patients before and after appointments to follow up on their experience and visits
• Contacting patients who cancel or don't show up to appointments
• Explaining financial and insurance information with patients
• Be an advocate for patients

SKILLS NEEDED for PATIENT ADVOCATE:

• Bachelors degree in relevant field (preferred) or equivalent experience (at least 2 years)
• Must have Medical Insurance knowledge and experience: must be familiar with major insurance plans, PPO/HMO, deductibles, copays, co-ins, etc. Must be able to explain insurance benefits to patients comfortably and understand how insurance works.
• Must have patient navigation, patient advocacy, care coordination, or medical administrative experience
• Must have strong communication and listening skills to all audiences (ages 18 - elderly individuals) and not afraid to communicate in person, over the phone, and via email to patients
• Strong problem solving and networking skills
• Energetic / outgoing / bubbly personality and positive attitude
• Leadership experience
• Strong computer skills, especially Microsoft Office (Word, Excel, PowerPoint)

BENEFITS FOR PATIENT ADVOCATE:

• Competitive Pay
• Comprehensive Benefits including: Medical, Dental, Vision, Voluntary Life and Short-Term Disability Insurance
• 401k Match
• PTO, Paid Holidays, Sick Time
• Dynamic Environment
• Room for Personal and Professional Growth with a Growing Company
• Employee Referral Program

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• This is a full-time in person position (Monday - Friday, 7:30 AM - 4:30 PM) - these hours cannot be changed for the position. Do these hours work for you?
• This job requires a lot of in-person communication and relationship building with patients, as well as over the phone / email check-ins with patients. Are you comfortable and experienced with in-person and over the phone communication with patients daily?
• The hourly pay range for this role is $19-21/hour ($21/hour max). Does this fit your expectation? Note: The highest starting pay we can offer is $21.00/hour.
• When are you looking to start a new position?
• MUST ANSWER: This position requires experience and knowledge of medical insurance and major insurance plans, such as Private and AHCCCS, deductibles, copays, co-ins, etc. You also must be able to explain benefits to patients and understand how insurance benefits work. Are you familiar and comfortable with insurance plans and explaining benefits to patients?
• This is a full-time in-person position at our Mesa Baywood Clinic. Address: 6553 E Baywood Ave 209, Mesa, AZ 85206. Does the daily commute to this location work for you?

Education:

• High school or equivalent (Preferred)

Experience:

• Behavioral health: 2 years (Preferred)
• Care plans: 2 years (Preferred)
• Patient care: 2 years (Preferred)
• EMR systems: 2 years (Preferred)
• Insurance verification: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person