PATIENT RELATIONS COORDINATOR

Recovia, LLC is seeking a PATIENT RELATIONS COORDINATOR to be based at our Mesa Baywood Clinic. Recovia is an integrated outpatient treatment program to treat the whole person. We provide chronic pain, mental health, and substance use treatment - all under one roof. We have 7 locations across Phoenix, 2 in Tucson, and virtual care statewide. Learn more about us at www.recovia.com

We are looking for someone who is interested in or has a passion for health/wellness, exercise wellness, psychology/behavioral health, physical therapy, pre-med, nursing, etc., and wants to expand their skillsets! We are looking for an eager individual who is passionate about helping people and is willing to learn and grow personally and professionally to join our team!

HOURS: FULL-TIME - Monday - Friday, 7:30 AM - 4:30 PM (1 hour for lunch)
LOCATION: Recovia Mesa: 6553 E Baywood Ave 209, Mesa, AZ 85206
PAY: $18.00 - 20.00/hour (based on experience and expectation combined)

This is a full-time on-site position. Hours and pay range cannot be changed.

RESPONSIBILITIES of PATIENT RELATIONS COORDINATOR:

• Serves as the primary point of contact for patients and third-party affiliates that are participating in the Recovia program as well as performs a wide range of administrative and clinical duties directly related to clinic
• Greeting and checking in/out patients
• Organizes and oversees daily scheduling for patient program flow (cancelling, rescheduling, relaying messages, reminder calls, etc.)
• Communicates daily scheduling changes, charting, and documentation needs to the appropriate provider
• Handles coordination and planning for active program patients
• Explains policies, procedures, and program services to patients, answering patient questions and concerns
• Oversees and performs new patient program orientation
• Works independently and within a team on special nonrecurring and ongoing projects

SKILLS FOR PATIENT RELATIONS COORDINATOR:

• Bachelor's Degree preferred (not required) or 2 years of relevant experience
• Prior experience with patient interaction, medical scheduling experience, and EMR systems required
• Excellent customer service skills required
• Microsoft platforms experience required
• Positive attitude, charismatic, energetic
• Comfortable with in-person and virtual interaction and communication with a wide variety of audiences
• Problem-solving skills
• Tech-savvy

BENEFITS for PATIENT RELATIONS COORDINATOR:

• Competitive pay
• Comprehensive Benefits including: Medical, Dental, Vision, Voluntary Life and Short-Term Disability Insurance
• 401k Match
• PTO , Paid Holidays, and Sick Time
• 40 hours of AZ sick pay
• Work-Life Balance
• No evenings, weekends, or on-call

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application Question(s):

• The pay range for this role is $18-20/hour ($20 MAX). Does this fit your expectation?
• The hours for this position are Monday - Friday, 7:30 AM - 4:30 PM (1 hour lunch). Does this work for you?
• What is your expected start date/availability to start a new full-time position?
• Do you have reliable transportation and would be able to make the commute to the Mesa Baywood Clinic? Address: 6553 E Baywood Ave 209, Mesa, AZ 85206

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• Scheduling: 2 years (Preferred)
• Medical receptionist: 1 year (Preferred)
• EMR systems: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person