• Schedules appointments – new patient intake, annual physicals and other appointments
• Interview new patients to assure eligibility for Methadone program, collects Opiate use history and completes intake packet
• Responsible for collecting samples and completing rapid 12-panel drug screens.
• Input patient information into various systems – such as Excel/ Methasoft, New Mexico PMP and BHSD Websites.
• Provide Patient with information to apply for Medicaid.
• Records and transcribes clinical staffing notes, may assists with light clerical duties
• Responsible for keeping employee and patient emergency information up to date.
• Provide Superior patient services to all Patients/Visitors and answer all questions while upholding company policy and procedures while maintaining HIPAA Compliance.
• Faxes outgoing information including but not limited to dual enrollments and requests for information.
• Notifies dispensing nurse if there is a problem with payment or a client has an odd behavior prior to dosing.
• Responsible for receiving payment for patient, recording payment in the computer and the written daily log and giving the patient a receipt for payment.
• Responsible for verifying insurance eligibility information with the New Mexico Medicaid and the written daily log and giving the patient a receipt for payment.
• Generates Reports for Billing.
• Completes check in process so patient may proceed to dispensing area.
• Responsible for Health and Safety Binder, which includes drills, self-inspections and scheduling external inspections.
• Travel to all RSONM locations and trains new staff on how to complete all intake forms.
• Assists with chart audits, filing, and making new charts.
• Other duties as assigned.

• High school diploma or equivalent from an accredited secondary education institute required.
• Experience and knowledge of state and federal healthcare regulations required.
• Prior experience with identifying if a patient meets criteria for admission to a program.
• Must be a self-starter, proactive, organized and possess strong interpersonal and communication skills with the willingness to learn required.
• Must have a detail-oriented approach and be able to maintain a high level of ownership and accuracy.
• Proven competency with MS Office applications, including Word, Excel and PowerPoint required.
• Adaptability in a challenging and dynamic environment; understand and work well in a matrixed organizational structure required.

COVID-19 considerations:

• Everyone will be asked to be in compliance with the most recent COVID guidelines from CDC, State, County and City.