Position: Store Manager

Location: Detroit, MI

Salary: $20/hr

Hours: Subject to business needs, in accordance with business needs

Summary:

Rebel Nell began in 2013 with the mission to provide employment, equitable opportunity, and wraparound support for women with barriers to employment. By repurposing meaningful materials into wearable art, we mark life’s important moments and connect them to our customers' personal journey.

Position Overview:
Success as a Rebel Nell Store Manager is about cultivating an engaging environment by motivating and inspiring others through modeling our core values. The District Manager will ensure that their store meets sales targets and is operated at peak efficiency. They will create a culture that is diverse, welcoming, embraces Rebel Nell’s core values while also creating a culture that is passionate about sales and customer service. The Store Manager will report directly to the District Manager.

Essential Functions: Include but not limited to:

Leadership and people management

● Forecast staffing needs and develop a recruiting strategy to ensure optimal staffing
● Recruit, hire, train, and develop a team of individuals who are highly motivated to meet and exceed both sales goals and customer service expectations
● Develop a team who is passionate about Rebel Nell’s mission, creating a culture of inclusivity, and a team of product experts
● Support ongoing learning and development of all team members consistently and equitably by providing direct feedback, coaching, mentoring, continuous development check-ins, and leading performance management activities

● Address all employee concerns and issues, including knowing when to partner with internal support to take appropriate action

Drive efficiency and grow sales
● Understand sales trends of the industry and your individual store and utilize that knowledge to create a strategy that will maximize sales opportunities
● Create and lead a service culture utilizing tools and routines that model, train, and coach behavioral expectations to deliver the the service standard
● Develop a team and culture that is committed to excellent customer service and shares services like the Rebel Nell Rewards program to drive repeat customers

● Collaborate with the District Manager to develop and implement product knowledge, customer service, and SOP trainings with the intention of creating effective selling strategies

● Cultivate new and existing customer relationships to build loyalty and repeat business

• Set expectations for follow up to increase customer retention
• Set expectations to add customers to Rebel Nell’s Rewards Program

● Drive proactive sales through identifying creative ways to drive foot traffic to the store, including but not limited to strategic partnerships, mall marketing, and events

Perform Event Operations
● Collaborate with the District Manager to develop a plan to successfully implement corporate event directives
● Identify strategic opportunities to hold twice monthly in-store events, driving foot traffic into the store and increasing sales
● Perform event preparation, execution, and take-down
● Set store and team goals, deliver feedback and results to District Manager after each event

Oversee daily store operations of the store
● Ensure customer needs are met, complaints are resolved, and service is efficient
● Initiate changes to improve the business including, but not limited to revising store hours to ensure the store competes effectively in the local market
● Ensure all products and displays are merchandised to visual standards, in order to maximize sales and profitability
● Maintain inventory levels and secure merchandise by implementing inventory management best practices and loss prevention measures
● Consistently deliver feedback and product needs to the District Manager

Our Requirements:

● Three-five years of retail management experience
● Strong communication skills that engage people in a genuine and authentic way while proactively connecting to the team to drive behavior and results
● Highly organized, able to multi-task, and easily adapt and respond to change
● Excellent selling and interpersonal skills
● Self-motivated, positive, and a team player
● Dependable, timely, and adapts well to change
● Personal characteristics reflective of Rebel Nell: self-motivated, driven, positive and humble attitude, service-focused, flexible, fun-loving personality, and ethical with a high degree of integrity
● Belief in and passion for the Rebel Nell and our core values
● Basic math and computer proficiency
● Proven ability to learn and comply company policies and procedures
● Ability to stand and/or walk for at least 6 hours per shift
● Ability to lift and move at least 30 lbs

Picture Yourself at Rebel Nell:
● At Rebel Nell, our employees and the women we serve are the reason we exist. We are dedicated to challenging, supporting, and investing in our employees, and Rebel Nell is a company that offers regular opportunities for career development and opportunities to give back to your community. We want everyone who joins our team to be empowered to reach their full potential—and to feel like they are making an impact in their community industry while changing the fashion industry to be more sustainable and ethical.

● We are an equal opportunity employer and value diversity at our company.

AAP/EEO Statement

● Rebel Nell LLC., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rebel Nell LLC., complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Rebel Nell LLC. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Rebel Nell employees to perform their job duties may result in discipline up to and including discharge.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Experience level:

• 3 years
• 4 years
• 5 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Retail management: 3 years (Preferred)

Ability to Relocate:

• Detroit, MI 48242: Relocate before starting work (Required)

Work Location: In person