Are you a sales and account management expert? Are you eager to drive new sales, maintain existing relationships in a fast paced environment? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Strategic Partnership Sales and Account Manager and help change the world of real estate, one home at a time.

What you’ll do:

• Manage and prioritize a large volume of ListHub renewal accounts across multiple products and services
• Work closely with sales and customer success teams to ensure timely renewal of accounts
• Manage partner accounts and act as the primary point of contact for all account-related matters, including reporting explanations, accounting resolutions, expectation management, compliance issues, and change management
• Build, maintain, and expand partner relationships to maximize opportunities and mitigate risk
• Upsell new products to customers wherever possible
• Communicate with customers with a regular cadence to educate them on the benefits of renewing and address any concerns or objections they may have
• Negotiate renewal terms and pricing as needed to ensure customer satisfaction and achieve renewal targets
• Manage the renewal process from beginning to end, including drafting renewal agreements and processing payments
• Keep accurate records of all renewal activities and customer interactions in CRM system
• Monitor and examine renewal metrics to identify trends and opportunities for improvement
• Proactively work with Strategic Partnerships team manager and third-party lead providers to increase profitable lead delivery by leveraging relationships, technology, and business strategy
• Build deep knowledge of the third-party lead and ListHub products to highlight risks, and suggest alternative solutions to internal stakeholders and external partners
• Manage communications and expectations for strategic initiatives involving partners and internal stakeholders
• Develop ad-hoc and ongoing reporting and analysis, creating KPI insight across the entire set of responsibilities 
• Work cross-functionally across the organization with sales, implementation, accounting, collections, customer care, analytics, marketing, and product 
• This role will own for account management, upsell, retention 75% of the time and responsible for driving sales 25% of the time. 

How we work

We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in-person, adding richness to our culture and knitting us closer together.

What you’ll bring: 

• Bachelor's degree in Business Administration, Marketing, or related field
• 5 years of experience in B2B sales, SaaS, customer success, account management or renewals management within a technology organization
• Proven ability to create strong relationships and ability to de-escalate conflict or misunderstandings
• Critical thinking and problem-solving skills to resolve dilemmas in a timely manner that meets partner and company needs
• Strong time management, prioritization, and organizational skills, with attention to detail and the ability to meet tight deadlines
• Excellent communication skills both oral and written
• Highly credible communicator with excellent organization and project management skills and track record of delivering results
• Familiarity with legal service agreements with experience advising in drafting new agreements and amendments
• Ability to examine data to make informed verdict
• Quick learner; willing to dive in and get your hands dirty
• Proficiency in SalesForce, Google Suite, Microsoft Office, Slack, JIRA (ticket submission)