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REPORTS TO: Front Office Manager
SUPERVISES DIRECTLY: All front office personnel including guest reception, concierge, reservations, PBX and bell staffs.
Benefits/Perks of Working With Us:
Upon joining Real Hospitality Group, associates are offered competitive compensation, career growth opportunities, flexible access to wages, holiday, sick and vacation pay, health, dental and vision insurance, employer paid life, accidental death, and dismemberment insurance, an employee assistance program, a 401k, and many associate discount options.
Purpose for the Position: The Front Office supervisor will assume full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations and telephone service operations, while maintaining established revenue, expense and quality standards. To work with the General Manager to ensure an efficient operation that provides levels of service that consistently exceeds visitor, guest and ownership expectations.
The Front Office Supervisor Essential Responsibilities:
To do this kind of work, you must be able to:
Physical Demands: Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside.
Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion.
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships to Data, People and Things:
Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reportin on events.
People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function.
Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials.
Specific Vocational Preparation: Formalized and vocational training must include: 4-Year Bachelor Degree in a related course of study and 5-years previous experience in hotel or convention center at the General Manager/Director of Operations level. 2-Year Associates degree in a related course of study and 10 years previous experience in a hotel or convention center at the General Manager/Director of Operations level. Previous experience managing multiple, simultaneous disciplines within the hospitality industry or equivalent multi-unit management experience.
Full Time
Business Services
$48k-70k (estimate)
03/27/2024
04/06/2024
realhospitalitygroup.com
WEST OCEAN CITY, MD
1,000 - 3,000
2010
Private
BENJAMIN SEIDEL
$200M - $500M
Business Services