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Job Title: Training and Implementation Specialist
Department: Client Success
Schedule: Full-Time / Onsite (with flexible schedule)
Who we are, Ready Rebound:
Ready Rebound is a national leader in healthcare navigation and support, dedicated to revolutionizing the way healthcare is delivered to our First Responders. Our commitment is rooted in providing elite healthcare navigation services to the heroes who put themselves on the front lines every day, including fire, police, and public works.
Our team works tirelessly to support first responders' health and well-being, ensuring prompt and effective treatment for injuries sustained in the line of duty. With a focus on delivering exceptional care, Ready Rebound is at the forefront of a healthcare revolution aimed at transforming the lives of those who dedicate themselves to saving others.
Who we are, Client Success
Ready Rebound is seeking passionate individuals to join our Client Success team in Milwaukee, WI. The Client Success team is a crucial component of the Ready Rebound client experience to ensure that clients derive maximum value from Ready Rebound services, ultimately leading to customer satisfaction, loyalty, and retention. Client Success leads the onboarding and implementation process for a highly effective and positive experience during the process of adopting and integrating new services into their operations. This is critical for building long-term relationships, ensuring customer satisfaction, and achieving the intended outcomes of Ready Rebound services.
About the Member Training and Implementation Specialist role:
The Training and Implementation Specialist will look to drive value to the Ready Rebound customer and deliver a complete, quick, and smooth training and onboarding by utilizing their product knowledge, and subject matter expertise and making solution recommendations. This role will be responsible for driving successful member onboarding from start to finish, setting the underlying foundation of their Ready Rebound solution, while promoting maximum value for their investment in Ready Rebound.
Will provide oversight and responsibility for client training function, to include maintenance of the training cadre. The Training and Implementation Specialist is also responsible for enhancing our delivery through advising sales and scoping efforts, providing insight to R&D, and training/mentoring fellow team members.
Training and Implementation Specialist Responsibilities:
Requirements and Preferred Experience:
Benefits and perks: Medical/Dental/Vision, Company Stock/Equity, 401K Plan, Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, flexible and fun work environment and more!
Ready Rebound is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Job Type: Full-time
Pay: $75,000.00 - $85,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$74k-93k (estimate)
03/06/2024
06/30/2024