About us

We are supportive, innovative and fun.

Our work environment includes:

• Modern office setting
• Work-from-home days
• Growth opportunities

Job Summary:

We are seeking a technical support professional to join our team. As a technical support professional, you will be responsible for providing assistance and resolving technical issues for our clients. This is a great opportunity for someone with strong technical skills and a passion for problem-solving.

Responsibilities:

- Provide technical support to clients via phone, email, or in-person

- Troubleshoot and resolve hardware and software issues

- Assist with the installation and configuration of computer systems

- Perform software troubleshooting and provide guidance on usage

- Diagnose network connectivity problems and implement solutions

- Collaborate with the IT team to maintain and improve IT infrastructure

- Assist with desktop support tasks such as setting up new computers and peripherals

- Ensure the security of systems by implementing firewall and VPN configurations

- Document all support interactions and resolutions in the ticketing system

Requirements:

- Proven experience in technical support or a related role

- Strong knowledge of computer hardware, software, and IT infrastructure

- Proficiency in Windows, Mac OS, and Linux operating systems

- Familiarity with firewall configurations and VPN setups

- Excellent problem-solving skills with the ability to diagnose and resolve technical issues

- Strong communication skills, both verbal and written

- Ability to work independently as well as part of a team

- Detail-oriented with strong organizational skills

We offer competitive compensation based on experience.

If you are passionate about technology and enjoy helping others, we would love to hear from you. Apply now to join our dynamic team as a technical support professional.

Job Type: Full-time

Pay: $35.00 - $40.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Paid time off
• Retirement plan

Experience level:

• 8 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Relocate:

• Buford, GA 30518: Relocate before starting work (Required)

Work Location: Hybrid remote in Buford, GA 30518