The Bridges is more than just a place to live, it offers a unique, college student lifestyle. The Bridges caters to the needs of college students through the location, abundance of amenities, all-inclusive pricing, and individual leases. The Bridges is part of a community that supports students who are aiming to achieve their academic and personal goals. 

The Community Manager is responsible for overseeing the everyday operations, and financial functions of the housing community which includes resident relations, financial operations, and property management. The Community Manager will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an onsite leader this individual will supervise all aspects of the property and staff to comply with policies and procedures, safety and fair housing guidelines and liability concerns.

• Create and implement a specific property marketing strategy that drives a pipeline of new residents, supports the facilities brand marketing strategy at the property level and increases resident retention put in place by annual marketing plan
• Develop and implement resident retention programs (i.e. resident functions, special promotions, monthly newsletter, etc.)
• Ability to operate, utilize and work with Yardi Voyager and equivalent software
• Responsible for the management and associated follow-up actions of feedback provided through the J Turner survey program
• Responsible for posting all payments and income received accurately, timely and efficiently
• Overseeing Assistant Manager for daily processing and reconciling of all account receivables
• Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact and filing evictions
• Responsible for overseeing and managing the overall financial property budget in order to meet budgeted revenues, expenses, and net operating income
• Maximize net collected rent (NCR)
• Assisting with posting of all charges to resident and non-current resident accounts; to also include bill back of utilities where applicable
• Responsible for all end of the month closing procedures and reporting
• Maintain accurate and organized records; auditing resident files to ensure accurate records
• Oversite with team member in walking units and posting all move-out charges, statements and security deposit refunds
• Oversee all vendor contracts and expenses are in line with signed contracts, along with timely processing payments
• Ensure staff leasing techniques are effective in obtaining closure, follow up procedures met, signing/documentation of leases and reporting systems are accurate and up to date
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Responsible for overall cleanliness and safety of property interiors and exteriors
• Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff
• Ensure maintenance work orders are done accurately, safely and in a timely manner
• Hire, develop, and lead property team members to perform at their best with a focus on transforming the lives of those we serve
• Promote harmony and quality job performance of staff through support and effective leadership
• Ensure effectiveness and development of staff through ongoing training, coaching, counseling, and guidance
• Understand, engage and lead team member participation in required trainings and processes aligned to specific roles and any required trainings within the defined timelines
• Cultivate a culture of diversity and inclusion for our residents and team members by:
  • Ensuring compliance with all Fair Housing and EPA laws and regulations as well as government programs
  • Know and call team members and residents by name
  • Participate and maintain active membership in community initiatives and organizations
• Be a self-starter; ability to work independently as well as with other personnel and management
• Represent self and company in a professional and positive manner
• Attend required company meetings and training and participate in constructive discussion
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
• Conduct self in the presence of customers and community so as to present a professional image of the company
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Perform all other duties as assigned by management in a professional and efficient manner

Requirements

• Four-year degree in business or related subject preferred; or two to four years related experience and/or training; or equivalent combination of education and experience
• Previous leasing/sales or hospitality experience that demonstrates a strong sales aptitude with confidence and drive to close
• Prior property management experience in multi-family or student leasing environment preferred
• Ability to operate common office equipment and basic computer skills
• Previous experience overseeing financial and/or back-end operations for a team or teams within a service industry business
• Strong understanding and experience in managing and analyzing financial statements and budgets
• A motivated, well-organized, and self-directed individual who is also able to motivate and guide others
• Ability to multi-task, prioritize responsibilities, manage time, as well as possess an orientation toward details
• Strong interpersonal and communication skills with the ability to relate and address issues with a diverse group of people
• Strong analytical, problem-solving, and critical thinking skills
• Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing, Fair Housing, and team member safety
• Exceptional communication skills, verbal and written
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Candidate must have valid work authorization and be able to work in the U.S. without company sponsorship.

Essential Job Functions

• While performing the duties of this job, the team member is required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; lift or move up to 25 pounds, and speak clearly and hear well. 
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

• Must be willing to work extended hours in a demanding and sometimes stressful environment. Evening and weekend work is required at times
• The job duties require periodic work outdoors in a variety of weather conditions including cold temperatures, rain, wind, and other weather conditions customary to the location.
• The noise level in the work environment is usually moderate.

Duties described above are not intended to be a comprehensive list of all activities, duties, and responsibilities required. Team members may be asked to perform other duties as required. Duties, responsibilities, and activities may change at any time with or without notice.

All offers of employment are conditional, based on the successful completion of the pre-employment process which includes a criminal background and pre-employment drug testing.