POSITION OVERVIEW:

Provides ongoing case management and consultation in the child care and/or home environment to maximize successes in the child care setting.

I. ESSENTIAL JOB FUNCTIONS

• Meets regularly with parents and providers to facilitate the team’s efforts to establish activity plans encouraging children successes.
• Assists families with accessing community resources.
• Educates and supports parents and caregivers as necessary to accommodate special needs children in the home and child care settings
• Maintains and documents all services in program files and in funder databases as applicable.
• Applies professional customer relations, communications and problem solving when handling requests from staff, parents, providers and/or the community.
• Performs other related duties as assigned.

II. SPECIFIC REQUIREMENTS
This position requires continuous or very complex analysis and the integrating and coordinating of various elements in assigned problem areas. Interpretation of and generalization from information are required. Work is performed within the direction provided by supervisory/managerial personnel. Regular latitude is involved with making decisions about how work is to be completed and which policies and guidelines to follow.
Customer contacts are a routine component of the job with most interactions being informative in nature and typically civil. Position has moderate impact on the Agency’s resources and services both internally and externally. Decisions require analysis of the subject, phase or issues involved in each assignment and the chosen course of action may have to be selected from many alternatives. Communications regularly require interpretation/explanation of policies, procedures or information relevant to organizational business.
Knowledge of an extensive body of rules, procedures and operations requiring extensive training and experience to perform a wide variety of interrelated or non-standard assignments and resolve a wide a range of problems. Job duties and activities are of a confidential nature. Must possess State driver’s license and a reliable source of transportation. Computer Software skills a must.

III. SCREENING QUALIFICATIONS
Bachelor’s degree within specific subject area related to job functions with one to three years related experience required.