Position Overview:

Greet and seat guests, manage table seating and answer phones

Experience/Education/Knowledge:

• Experience in full service restaurant environment is helpful, but not required
• Successful completion of Razzoos training for this position required
• Must be of legal age to work required hours in compliance with federal, state or local laws

Essential Skills/Experience:

• Integrity must comply with cash and credit card handling policies and protect the Companys assets
• Guest Service Orientation anticipating guests needs and consistently following Razzoos Steps of Service
• Active Listening giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times
• Speaking talking to others, i.e., managers, co-workers, guests, to convey information effectively
• Social Perceptiveness being aware of others behavior and reactions and understanding why they react as they do
• Critical Thinking using logic and reasoning to identify the needs of a given situation
• Reading Comprehension understanding written communications and documents
• Arithmetic utilizing basic math skills relative to position requirements, i.e., calculating wait quotes, tip sharing
• Problem Sensitivity the ability to tell when something is wrong or is likely to go wrong, and recognize when to bring to the attention of the Manager on Duty Memorization the ability to remember information, i.e., Company standards and procedures, Steps of Service, menu, drink offerings and recipes
• Handwriting legible writing skills for various Company forms and documents
• Time Sharing the ability to shift back and forth between two or more activities or sources of information
• Team Oriented actively demonstrating teamwork at all times, i.e., establishing and maintaining constructive and cooperative working relationships with team members and participating in a team oriented environment
• Safety Focused ability to adhere to Company safety standards at all times
• Work Schedule ability to work agreed-upon schedule which may include evenings, weekends and holidays; and to be at work on time

Essential Characteristics:

• Self-directed ability to work well with little or no supervision
• Sense of urgency
• Organized, detail oriented; recognizes errors quickly
• Positive attitude and professional demeanor
• Guest focused and solution-driven
• Persuasive skills
• Multi-tasker
• Team oriented
• Communicator clear written and oral skills
• Safety conscious follows all safety and sanitation policies
• Professional image - neat, clean, pressed
• Dependable consistently works agreed-upon schedule and gets to work on time
• Committed to Razzoos 6-2-101 (Philosophies and Values)

Essential Duties and Responsibilities:

• Deliver Hospitality to every guest
• Greet guests in warm, friendly and courteous manner
• Open door for guests as they enter and exit the restaurant
• Manage and promote the specific Call-Ahead / reservation policies of the restaurant
• Make guests comfortable while waiting
• Manage wait list quoting accurate wait times
• Select appropriate station and table or booth
• Take guests to selected table/booth
• Provide menu to guests
• Describe menu items if requested by guest
• Suggest menu items if appropriate
• Answer telephones and follow phone procedures
• Take phone To-Go orders and deliver to Bartender
• Defer all guest questions regarding allergies to the Manager on Duty
• Assist guests in seating of small children or special needs guests
• Acknowledge guests who are leaving and invite them to return
• Keep entrance area clean and stocked
• Be observant of landscape and pick up trash as necessary
• Check restrooms periodically; wipe counters, clean windows and pick up trash as necessary
• Provide children with a balloon, childrens menu and crayons
• Assist service staff by refilling beverages, clearing plates, and helping to maintain tables and serve guests
• Wash and sanitize hands after removing trash, eating and drinking, using the bathroom, touching own face or hair, or handling food prep
• Alert appropriate personnel to immediately empty trash cans after broken glass has been disposed in them
• Maintain a clean and safe environment reporting any unsafe procedures or conditions to anyone in management
• Participate in executing birthday celebrations
• Comply with all applicable federal, state and local statutes as well as Razzoos policies and procedures
• Perform additional responsibilities as requested by a manager at any time

Physical Demands:

• Must be able to bend, stoop, lift and carry items up to 20 lbs.
• Move about the dining and kitchen areas quickly and carefully
• Stand/walk during entire shift
• Ability to hear with accuracy over loud background noise
• 20/20 Near Vision, with correction the ability to see details at close range (within a few feet of the observer)
• Manual Dexterity the ability to quickly move hand, hand and arm, or two hands to grasp, manipulate or assemble objects

Working Conditions:

• Stationed at restaurant entrance and dining areas
• Fast-paced environment
• Narrow spaces between dining tables and in kitchen area
• Several guests and co-workers moving about at same time
• Several guests or tasks to attend to at one time
• Background noise, i.e., guests and employees speaking simultaneously, equipment noise and background music
• Exposure to hot (kitchen) and cold (walk-ins) temperatures