JOB SUMMARY: Under the direction of the Office Supervisor, provides services to patients and referring professionals by cheerfully greeting and registering patients and performing other duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

Creates a positive experience for every customer, every day by believing in and practicing The Experience

(65%) Registration

• Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for center associates
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Orders office supplies as needed
• Maintains supply of patient information sheets
• Pushes imaging via electronic interfaces
• Completes confirmation calls and provides preparation instructions to patient
• Faxes reports, billing information, and medical release forms as requested

(25%) Scheduling & Insurance

• Schedules patients and enters orders
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Accurately maintains patient records within radiology information system (RIS)
• Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
• Maintains an up to date and accurate pending-scheduling list
• Checks all exams for pre-certification with patient's insurance company
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines

(10%) Performs other duties as assigned

COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) REQUIRED:

• Knowledge of and adherence to company policies and protocols
• Knowledge of and adherence to HIPAA and safety guidelines
• Knowledge of basic level computer skills
• Skill in organizing and prioritizing work and following assignments through to completion
• Skill in written and verbal communication
• Ability to work independently and in a team environment
• Ability to work in a fast-paced environment and meet established deadlines
• Ability to be flexible in schedule and adaptable to constant change
• Ability to effectively handle details with accuracy
• Ability to maintain regular attendance and on-time arrival to work as scheduled
• Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion
• Ability to resolve service recovery issues and understand when to escalate to the next level
• Ability to remain calm in difficult situations

SUMMARY OF QUALIFICATIONS:

Required:

• High school diploma or equivalent
• Working knowledge of Microsoft Office
• 1-2 years customer service experience
• Proficient with using computer systems and typing
• Bilingual

Preferred:

• Previous medical office experience
• Medical terminology and office background