Position: SailPoint Engineer

hybrid in Mclean or Richmond, VA OR Plano/Dallas, TX.

Responsibilities:

• Address end-user issues within SLAs by partnering with Delivery Teams
• Work with the user community to troubleshoot PROD issues and provide workarounds.
• Perform end to end RCAs when required for our IAM systems.
• Establish and implement a robust application monitoring process to make sure we have 24x7 alerting in place.
• Identify Provisioning failures in the environment and provide solutions
• Partner with internal teams to ensure support activities are aligned with the application designs.
• Establish Monitoring and Alerting for Key Controls , work with Audit teams to support Control walkthrough and evidence
• Identify opportunities for automation, evaluate new tools, and drive implementation of technology that creates value for the organization.
• Build strong relationships with customers, stakeholders, and team members
• Provide regular updates to the management team on project progress
• Perform User access certification activations and validations
• Provide support on Cert creation and Modifications on a daily basis.
• Assist with creating and updating Segregation of Duties matrix for IT roles.
• Assist with implementation and integration of IT RBAC roles within SailPoint.
• Support the rollout and onboarding of new applications
• Provide Bulk requests support to Users and application teams
• Perform ad hoc data requests and build operational reports
• Assist in monitoring, troubleshooting, and providing problem resolutions to related incidents
• Operational support with change and incident management processes

Basic Qualifications:

• High school diploma, GED or equivalent certification
• At least 4 years of experience in Information Technology
• At least 4 years of experience in Java or Python
• At least 4 years of experience in Sailpoint or another Identity, Governance, and Administration (IGA) tool
• At least 1 year experience with cloud computing