job summary : Responsibilities :

Responsibilities :

As a Customer Service Call Center Representative Job Duties Include :

• Answer incoming customer calls, greeting customers while displaying an upbeat helpful demeanor.
• Verifies customer identity while comparing information to data stored in the system in order to ensure confidentiality & legal compliance.
• Researches customer issues, exploring transaction history, performing searches,( dollar amounts, dates), gathering additional information from bank documentation to identify the source of the problem for resolution.
• Solves problems - including taking action on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection to address customer issues.

Skills :

• 2 years working in a Banking or Call Center Environment.
• Detailed problem solver with a professional demeanor.
• Ability to cross sell & suggest / sell Banking products as needed.
• Excellent communication and Computer Skills.

Apply for this fast paced Customer Service Call center role today!

Skills : Customer Service Call Center, Call Center, Call Center Support, Consumer Banking, Banking Operations, Banking Relationships, Customer Service, Problem Solving, Active Listening, Telephone Etiquette, Empathy, Interpersonal Sensitivity, Customer Relations, Customer support, MS Office, Quality Assurance, Verification of Information, Conflict Resolution, Research, Data Entry Experience : Experienced2 year(s)

responsibilities :

As a Customer Service Call Center Representative Job Duties Include :

• Answer incoming customer calls, greeting customers while displaying an upbeat helpful demeanor.
• Verifies customer identity while comparing information to data stored in the system in order to ensure confidentiality & legal compliance.
• Researches customer issues, exploring transaction history, performing searches,( dollar amounts, dates), gathering additional information from bank documentation to identify the source of the problem for resolution.
• Solves problems - including taking action on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection to address customer issues.

Skills :

• 2 years working in a Banking or Call Center Environment.
• Detailed problem solver with a professional demeanor.
• Ability to cross sell & suggest / sell Banking products as needed.
• Excellent communication and Computer Skills.

Apply for this fast paced Customer Service Call center role today!

qualifications : Experience

Experience

• Experienced
• 2 years

Education

High School

skills :

• Customer Service Call Center
• Call Center
• Call Center Support
• Consumer Banking
• Banking Operations
• Banking Relationships
• Customer Service
• Problem Solving
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Customer Relations
• Customer support
• MS Office
• Quality Assurance
• Verification of Information
• Conflict Resolution
• Research
• Data Entry
5 hours ago