12 care coordinator iii Jobs in fairfax, va
Inova Health System is Hiring a Care Coordinator III- Transfer Center- Days Vary 10am-8:30pm, weekends/holidays required Near Fairfax, VA
The Patient Care Coordinator III provides industry leading clinical coordination and facilitation services to meet the healthcare needs of patients entering the system. Works in a dynamic and team focused environment, must be highly organized, be able to communicate effectively in person and over multiple written and verbal electronic modalities. In addition, there must be a demonstrated proficiency in Call Center Operations, medical knowledge, and hospital policies and procedures.
Job Responsibilities
- Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
- Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
- Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
- Reads, reviews, and interprets multiple documents requesting services.
- Interact with client facility staff over the telephone to intake calls.
- Maintains multiple databases pertinent to their service line.
- Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required
- Accurately searches and inputs patient information into client Electronic Health Records (EHR).
- Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
- Notifies management of problems, concerns, and compliments received in real time.
- Generates performance reports using computer software.
- May perform additional duties as assigned
Shift: Days Vary 10:00am-8:30pm
Additional Requirements
Experience - 2 years of experience with call center, customer service or related profession.
Education - High School diploma or equivalent
Job Summary
Full Time
$41k-52k (estimate)
05/12/2024
05/28/2024
inova.org
Falls Church, VA
>50,000
