Job Responsibilities included but not limited to:

• Responsible for answering and mitigating calls and providing intake services on Specialty Lines.
• Interprets patient conditions, complaints, and diagnoses in order to route the patient to the appreciate sub-specialty service at client facilities.
• Coordinates with physicians, nurses, and other staff to affect smooth admission processes.
• Reads, reviews, and interprets multiple documents requesting services.
• Interact with client facility staff over the telephone to intake calls.
• Maintains multiple databases pertinent to their service line.
• Accurately inputs the calls for service in a Computer Aided Dispatch (CAD) system when required.
• Accurately searches and inputs patient information into client Electronic Health Records (EHR).
• Documents and reports on activities throughout each shift on various spreadsheets, worksheets, and email formats.
• Notifies management of problems, concerns, and compliments received in real time.
• Generates performance reports using computer software.
• May perform additional duties as assigned.

Shift: Monday-Friday 10:00am-8:30pm

Requirements for consideration:

• High School or GED
• 2 years of experience with call center, customer service or related profession.