The primary responsibility of the position is to lead large, complex programs composed of multiple projects. Provides execution and delivers quality oversight for all projects within their defined scope to ensure that delivered scope, time, and budget effectively meet business objectives. Provides facilitation and coordination of multi-functional teams (e.g., IT, business, strategic partner, etc.) utilizing both internal and external resources. Leverages experience with large, complex programs and projects to enhance the delivery capabilities of IT Project Managers. Develops and deploys all project management standards and tool kits and ensures detailed projects reviews are executed in accordance with the process of record.

Manage large, complex programs composed of multiple work streams and projects that must be coordinated/integrated to deliver business objectives

Provide quality oversight via stage-gate reviews and necessary action reviews to ensure programs and projects deliver defined scope within the schedule and cost commitments utilizing enterprise standards for project process, tools and techniques

Provide input to project teams on best practices for scope, schedule, time and quality management

Provide key input in support of capacity and demand planning, annual budgeting, and participate in the continuous improvement of project management processes and standards

Develop the enterprise PMO standards by sharing expertise, lessons learned, and leading virtual learning sessions as part of focused process and people development efforts

Responsible for the budget and performance management measurements for all assigned projects and the establishment of improvement or recovery plans if targets are at risk

Provides project reviews to ensure services provided and improvement plans established that are in alignment schedule, quality of deliverables, project budgets and with customer expectations

Establish high standards for internal and external resources assigned and develop and communicate demanding, but achievable, measurable goals and objectives on projects

Communicates, through action, a clear vision of project charter, goals and objectives and gathers and incorporates feedback from the assigned functions and vendors to ensure a clear understanding of expectations is achieved

Directly responsible for managing project team to ensure their requirements are met and addresses escalations in accordance with the process of record

Responds effectively to internal and external audit reports and recommendations and works with the audit team to define specific measurable requirements and determination of level of effort to execute audit requirements.

Builds a positive working environment and ensures that all resources are recording their work in the systems of record and are executing their work in accordance with the process of record

Understands and meets financial, performance, time reporting and productivity reporting objectives for all projects

Effectively utilizes functional/managerial/operational systems

Communicate with other departments on tasks, technical environment and deliverable risks or issues affecting said assigned functions on all projects

Collaborate to identify and provide solutions to process changes working with process owners and steward to provide input and review of standard operating procedure modification and project standards creation

Participates daily in the projects to ensure standards are achieved and measurements are within prescribed deliverables, schedule and budgets

Quality of service is provided and interaction with customers is reflective of quality services

Problem areas are identified, corrective action taken, and root causes are determined to eliminate future issues

Proactively manage project's expense and capital budgets

Participate in audit, attestation and risk assessment processes

Develops peer, cross-functional and cross-business relationships to maximize best practice sharing and team effectiveness

• Experience level: Manager
• Minimum 10 years of experience
• Education: Bachelors