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*Location can be Denver, Boston or other Remote US location
Randori, an IBM Company is looking for a highly-motivated, self-starting and action-oriented Customer Success Engineer to join our Customer Experience team working directly with our Customer Success Managers to ensure customers realize the full business value from their purchase of Randori. As a Customer Success Engineer you will provide premier support to our customers by leveraging your strong technical and product knowledge to guide customers in their successful operationalization and use of Randori within their organizations. Successful candidates will have an excellent technical security software foundation, as well as account management experience and be comfortable in a fast-paced, high growth environment.
Reporting to the Senior Director of Customer Experience, the Customer Success Engineer is a technical resource supporting activities including onboarding, integrations, customer support, knowledge-base upkeep as well as capturing and effectively sharing customer feedback with product management in the support of continuous improvement and innovation.
If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.
Randori is committed to a diverse and inclusive workplace. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.
A Little About the Job
A Little About You
If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day
A Little About Our Benefits
Randori, an IBM Company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Security Responsibilities:
Every Randori employee has the responsibility to ensure all tasks performed adhere to Randori’s Information Security requirements. This includes understanding and following security policies, participation in information security training, and helping improve the organization's overall security maturity. Each member of our team must understand their role in protecting company assets and the subsequent handling of confidential & customer data.
Full Time
IT Outsourcing & Consulting
07/10/2022
10/14/2022
randori.com
WALTHAM, MA
25 - 50
2018
JONATHAN KEVIN CHENG
<$5M
IT Outsourcing & Consulting
The job skills required for Customer Success Engineer - US Remote include Technical Support, Networking, Customer Support, Verbal Communication, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Engineer - US Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Engineer - US Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Engineer - US Remote positions, which can be used as a reference in future career path planning. As a Customer Success Engineer - US Remote, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Engineer - US Remote. You can explore the career advancement for a Customer Success Engineer - US Remote below and select your interested title to get hiring information.