The Site Supervisor position will act as a liaison between the customer, Operation Manager, Property Manager and security officers. The Site Supervisor will be expected to demonstrate positive leadership and organizational structure while supervising the staff, providing coaching, recognition and discipline within company guidelines.

Responsibilities and Duties

Supervisory Responsibilities

• Coordinates all staffing needs with Operation Manager, which may include assisting in identifying and interviewing quality candidates
• Assures that officers receive appropriate training, developing them in both technical and professional skills; also includes performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
• Assists with the communication of policies, as well as, company and community announcements
• Provides the basis of a great place to work by treating staff with respect

Enforcement of Contract Standards

• Helps Operations Manager identify, meet and exceed the needs of the customer
• Meets all contractual scheduled hours with a minimum of unbilled overtime
• Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations
• Performs account audits and off-hour visits, completing required documentation
• Manages uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists

Administrative Management

• Administers site safety programs outlining site-specific hazards for security officers including vehicle / driving safety as appropriate to corporate procedures
• Enforces Ramco Protective policies as outlined in the handbooks and executive memos
• Responsible for producing and maintaining community citations and compiling and presenting monthly security reports

Physical and Mental Functions:

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
• Climb stairs, ramps, or ladders occasionally during shift
• Occasionally bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 40 pounds
• Run as needed
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
• Work in various environments including adverse outdoor conditions such as cold, rain or heat;
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Qualifications/Requirements:

Qualified applicants for the Site Director position will meet the minimum requirements, as described below:

• High school diploma or equivalent required
• At least 21 years of age
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
• Must be able to read and understand all operating procedures and instructions
• Must have and maintain a valid Class D License as required by the state of Florida
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test and may be required to pass Driver’s Record check
• As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
• Must display exceptional customer service and communication skills
• Remain flexible to ever changing environments; adapt well to different situations
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites
• Ability to maintain satisfactory attendance and punctuality standard;
• Neat and professional appearance
• Ability to handle both common and crisis situations at the client site, calmly and efficiently
• Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Ramco Protective Service is an Equal Opportunity Employer committed to hiring a diverse workforce.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Holidays
• On call
• Overtime
• Weekends as needed

Work Location: In person