Overview

Live. Work. Explore. as a part of our Lodging team the Grand Canyon Railway and Hotel!

Located in Williams, Arizona, the historic Grand Canyon Railway and Hotel is the place to get your career on the right track! Open year-round, the Grand Canyon Railway operates scenic train rides, a full-service restaurant, pub, retail shops, and 3-diamond hotel.

No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring- all aboard for a fun and exciting job!

Job Summary :

Guest and pet registration, checkout, collect payment and provide property information to the guests, while maintaining exceptional guest service standards.

The Details :

Position Type : Full time Year round

Pay : $17.90

Schedule : Typical schedule is 40 hours, 5 days / per week (may include weekends, evenings, and holidays)

Why the Grand Canyon Railway?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.

As part of the Xanterra Travel Collection®, we are proud to offer these unique Grand Canyon experiences.

Life at the Grand Canyon Railway :

• No employee housing available
• Generous benefit program including medical, dental, and vision coverage, paid time off, and more!
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities

Benefits and Perks :

• Free gym and pool access
• Free train tickets
• Free entry to Bearizona
• Exclusive retail and dining discounts at GCR and other Xanterra properties
• The adventure of a lifetime!

Responsibilities

Responsibilities :

• Fully understand and support Xanterra's Mission Statement and Core Values.
• Understand and adhere to GCR / RV Park rules and regulations, this includes all current policies and changes.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information about GCR and Grand Canyon National Park to guests' inquiries.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction;

involve the supervisor as necessary.

• Display and practice being a team player all while positively interacting with guests.
• Perform open and close procedures as outlined in the Opening and Closing Check List, ensuring all details are completed.
• Successfully pass TIPs alcohol training within 30 days of employment
• Within 30 days of employment, become proficient in Opera for RV and Kennel registration and become proficient in Raymark retail system, all while following all Money Handling Policies and Procedures.
• Quickly and efficiently, perform the guest and pet check-ins and outs (follow written procedures), including making reservations in Opera, collecting payments, organizing arrivals and departures, etc.

all in a productive manner.

• Accountable for receiving proper records for pets being boarded
• Accountable for recording proper information regarding the care of the pet (feeding, medication, walking, etc.) and following through with the tasks along with communicating effectively with other staff members regarding the progress
• Follow written procedures for opening and closing 28 dog kennels and 16 cat kennels (cleaning, scrubbing, mopping, raking, disposing of feces, doing laundry, securing, etc.)
• Feed, water, and medicate pets as instructed. Walk and play with pets as time permits
• Responsible for answering phones / ringing up purchases, registering guests, etc.
• Responsible for cleaning, dusting, stocking shelves, etc. in the kennel and c-store
• Available to work nights, weekends, and holidays and split shifts as required.
• Other duties as assigned

Qualifications

Qualifications :

• One Year previous experience in a guest-facing position.
• A valid Arizona Driver’s License and ability to comply with Xanterra / GCR vehicle policy.
• Must be at least 19 years of age.
• Must be guest service orientated / flexible / team player.

Physical Requirements include :

• While performing the duties of this job, the employee is : Constantly listening, hearing, seeing, standing, walking, using eye / hand coordination, handling, and wrist motion.
• Frequently walk and lift or carry up to 10 lbs.
• Occasionally sit, handle, reach outward, reach above shoulder, squat, or kneel, lift / carry and push or pull up to 100lbs.
• Will be required to stand for long periods and to occasionally walk-up flights of stairs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Last updated : 2024-04-20