Description

Responsible for providing friendly and excellent service to all guests. Manages and directs the daily operations of the slot department.

Requirements

• Responsible for directing and supervising slot operations staff to include recruiting, training, planning, assigning and directing work, appraising performance, rewarding and coaching employees.
• Reviews electronic gaming device reports and adheres to federal cash reporting requirements.
• Makes recommendations to the General Manager regarding machine moves, configurations, game adjustments and new game availability in order to consistently maximize the profitability of the slot floor.
• Establishes and implements service standards for the Slot Department.
• Monitors budget to ensure the department runs efficiently in order to achieve established fiscal and performance goals.
• Conducts regular slot/video performance analysis to determine efficient machine mix and maximize profitability. 
• Assists in the development, implementation and review of the slot product, ensuring integrity and product reliability.
• Implement and monitor compliance procedures as required by Nevada Gaming Control Board.
• Protects company assets at all times. 
• Effectively handles customer concerns and requests.
• Knowledgeable of all programs, policies and procedures affecting CFC employees.
• Enthusiastically supports, actively promotes and demonstrates superior customer service.
• Maintains complete confidentiality of all company information at all times.
• Prioritize tasks and uses time effectively.
• Works with General Manager to ensure slot machines are current and slot floor is designed to be competitive or premium to the local and industry markets.
• All other duties assigned.