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JOB SUMMARY
Monday-Friday 10:30am-7:30pm
The goal of the IT Support Team is to provide 24-hour email and phone support coverage, along with onsite support between 6:00 AM and 9:00 PM. Candidate’s primary responsibility is to support Radwell’s end users and ensure smooth day-to-day operations.
The Technical Support Analyst (TSA) is responsible to provide support to all end users of the organization and to be the first level of support to the Associate Technical Support Analyst.
ESSENTIAL DUTIES AND RESPONSIBILITIES
METRICS
The Technical Support Analyst is expected to close a minimum of 15 tickets per day on average. (Total Number of Tickets Closed per Month / (Total Working Days – Days off)) Additional metrics, such as training, calls taken, and projects completed will be factored into the monthly metric.
SUPERVISORY RESPONSIBILITIES
Not applicable. This position has no direct reports.
QUALIFICATIONS
KNOWLEDGE & SKILLS REQUIRED
EDUCATION & EXPERIENCE
CERTIFICATES, LICENSES, REGISTRATIONS
A , Network , Security a plus
PHYSICAL DEMANDS
Full Time
$64k-81k (estimate)
03/31/2023
06/10/2024
The job skills required for Technical Support Analyst include Technical Support, Customer Service, Problem Solving, Operating System, Help Desk, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Analyst positions, which can be used as a reference in future career path planning. As a Technical Support Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Analyst. You can explore the career advancement for a Technical Support Analyst below and select your interested title to get hiring information.