In combination with their daily functional area duties, serves as the front line for issues as they relate to front desk operations. Oversees and supervises clerical operations of the front desk. Trains and re-trains all patient service representatives.

Schedule: Monday-Friday 7am-3:30pm

Duties & Responsibilities:

• Provides feedback concerning additional team member training needs.
• Recognizes and provides coaching, counseling, and discipline as appropriate.
• Promotes the practice within the team and motivates the staff.
• Ensures accurate and thorough documentation and completion of all necessary paperwork
• Collects and copies insurance cards and other pertinent documents.
• Ensures accurate data entry into the RIS system.
• Ensures accurate and timely collection of co-pays, self-pays, and other patient balances.
• Keeps patients, technologists and/or manager informed with regard to patient flow.
• Organizes, distributes and maintains a monthly team member schedule.
• Ensures that all performance reviews are completed, conducted and turned in on time.
• Provides thorough and accurate information to all customers.
• Follows all compliance plan standards.
• Follows all team policies and related procedures.
• Responsive to customer and patient questions; knows where and how to obtain information/answers.
• Follows protocols while answering incoming calls; provides thorough and accurate information to all callers.
• Communicates appropriate preparation(s) and other information to callers and patients.
• Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff.
• Maintains composure and behaves professionally in difficult patient situations and knows when to involve manager.
• Communicates effectively and appropriately with manager.
• Ensures patient jackets are complete with all necessary documentation and information prior to filing.
• Files reports, films jackets, phone orders and other documents as required. Signs out and re-files film when necessary. Uses appropriate tracking devices.
• Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary. Tracks missing reports and ensures all patients have a corresponding report.
• Communicates report status or content to referring physician offices via fax or verbally. Mails or sends film upon request, using standard protocol.
• Ensures comparison films and previous patient documents/jackets are obtained in a timely fashion.
• Ensures all "callbacks" are completed and scheduled in a timely fashion.
• Addresses workflow issues in a timely, professional manner.
• Review schedules ensuring every effort is made to utilize all open time slots.
• Other duties as assigned.

Requirements (Knowledge, Skills & Abilities):

• Effective leadership skills.
• Self-starter.
• Must be able to type and file accurately with precise data entry skills.
• Ability to schedule and register patients rapidly and accurately.
• Ability to maintain confidentiality of patient information and staff records/information.
• Provide clear written and verbal communication.
• Detail oriented.
• Ability to multi-task and be organized.
• Ability to communicate effectively and appropriately while maintaining rapport with customers.
• Ability to effectively lead the staff as a strong leader and role model.
• Must be able to type and file accurately.
• Understanding of scheduling process/software.
• Ability to maintain professional judgment.
• Ability to interact effectively at all levels.

Education & Experience Requirements:

The above knowledge, skills and abilities may be demonstrated by a high school diploma or equivalent and previous supervisory and/or medical experience.