• Greets and registers patients in a friendly and service oriented manner.
• Notifies appropriate team member on patient arrival.
• Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing.
• Collects and logs all co-pays and fees.
• Answers/ transfers incoming phone calls.
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
• Enters accurate information in the system.
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
• Responds to patient's minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.
• Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
• Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
• Coordinates with the back office staff for timely and effective care of patients.
• Obtains proper authorization and identification prior to release of confidential medical records.
• Uses clerical skills (e.g. filing, organizing, process incoming mail etc).
• Provides management with reports and logs when required.

Minimum Qualifications, Education and Experience

• A high school diploma or general education degree (GED)
• Bilingual - English and Spanish
• One year of related medical experience and/or training, or an equivalent combination of education and experience.
• Insurance and EMR experience is preferred.
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Attends regular corporate meetings as requested.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Completes job responsibilities in a quality and timely manner.