Job Summary

The CCCE Manager of Knowledge Management (KM) will serve as the primary resource for improving access to knowledge across the Customer Contact Center East organization so our team members may efficiently and effectively deliver seamless and effortless service experiences to every patient. The position will assess current knowledge management practices and build upon them with the goal of establishing, refining and continuously improving RadNet Customer Contact Center East's knowledge management approach, putting in place systems and processes that enhance knowledge collection, cataloging and retrieval. The position promotes and contributes to a culture of knowledge-sharing, including best practices, lessons learned, and results.

Essential Duties and Responsibilities

• Excel Expertise: Utilize advanced Excel skills to analyze data, create meaningful reports, and facilitate decision-making processes.
• Create and Capture Process: Develop efficient processes for creating, capturing, and cataloging knowledge assets, including documents, best practices, and lessons learned.
• Establish 'Ways of Working': Define and implement best practices and guidelines for knowledge management, ensuring consistency and effectiveness across the organization.
• Establish Governance: Set up governance structures to ensure data accuracy, security, and compliance with relevant regulations and standards.
• Spread Best Practices: Promote knowledge-sharing culture and facilitate the dissemination of best practices throughout the organization.
• Drive Organizational Effectiveness: Use knowledge management tools and methodologies to enhance organizational effectiveness, streamline workflows, and reduce redundancy.
• Drive Innovation: Encourage innovation by providing teams with access to relevant knowledge resources and fostering a creative environment.
• Support Internal Autonomy: Empower teams with the information and resources they need to make informed decisions and take ownership of their knowledge assets.
• Engage Functional, Business, and Strategic Leads: Collaborate with leaders across functions and business units to understand their knowledge needs and align knowledge management strategies accordingly.
• Embed, Connect, and Integrate Systems: Work on integrating knowledge management systems with existing technologies and platforms to ensure seamless access to information.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.