Job Summary

Works under general supervision of the Field Support Manager/Director. Provides primary support of hardware and software solutions deployed in various locations. Expertise to resolves user problems presented from the end users through the Support Service Desk. Additionally, this position is responsible for providing support for the Clinical Applications such as RIS, PACS, Dictation, and other Clinical Systems. Provides support for Network Equipment, Phone Systems, and other IT Infrastructure.

Essential Duties and Responsibilities

• Through collaboration with vendors, procurement staff and operational leadership, assess functional needs of the business in relation to hardware and software standards. Maintain and communicate established IS standards to staff. Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment.
• Assist staff with the installation, relocation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Provide 24-hour on-call service to all required departments and hospitals as scheduled.
• Act as liaison between IT and Branch Sites/Offices for various IS and Operational projects and evolutions, including management of internal resources and vendor contacts, scheduling, and technical evaluation as needed to ensure timely and accurate completion of projects as business needs dictate.
• Monitor and complete all support and project related tasks and activities. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution and marking the records as complete.
• Interacts with Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, and Infrastructure to resolve user issues.
• Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs.
• Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identifies and works with IS Admins support staff to rectify any noted deficiencies.
• Other duties and responsibilities as requested.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and Management retains the right to add or change duties at any time.

#NCEC

Minimum Qualifications, Education, and Experience:

Level of knowledge equivalent to that ordinarily acquired through completion of a Bachelor's degree in a related technical field, as well as a minimum of 2 years' experience related work experience

• Microsoft Certified Systems Engineer (MSCE) preferred.
• CompTIA A Certification preferred
• CompTIA Network Certification preferred

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.

Physical Demands

This position often requires sitting, standing, walking, bending, twisting reaching with hands and arms, using hands and fingers, handling, constant talking, and hearing. Visual acuity to read computer screens and written materials. Also, must be able to lift over 50 pounds, occasionally. All employees are to assist and participate as members of a lift assistance team (for special accommodation patients or any patient requiring assistance onto a table or equipment placement) to initiate or complete an exam or procedure.

Working Environment

Representatives work in a medical office setting with low to moderate noise level.

Salary Range:

$50000 - $65000 / year

RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws.