The Specialty Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. The Specialty Scheduler is responsible for scheduling complex procedures classified as Specialty Procedures; specific but not limited to breast biopsy procedures. This role will require performing pre-registration, faxes and scans documents, handling pathology reports, communicating preparation for exams, may act as a liaison between radiologists and referring physicians, handles customer service-related requests, and performs various other clerical tasks.

Shift:Monday-Friday 8am-4:30pm

Essential Duties and Responsibilities

• Display excellent communication skills and telephone etiquette.
• Exceptional written communication skills with a strong focus on quality and attention to detail.
• Place outgoing calls to schedule patient exams when receiving scripts and electronic orders.
• Answer incoming and place outgoing calls in a courteous and professional manner—identifies self an company.
• Handle VIP Physician scheduling requests through phone call, and/or chat.
• Place calls to referring physicians for patients expressing difficulty with scheduling.
• Maintain self-control when dealing with difficult patients and or situations. Show care and compassion for all callers.
• Maintain good rapport with referring physicians, administrative assistants and clinical site staff.
• Enter accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Update account information at the point of scheduling.
• Properly schedule all procedures.
• Utilize RIS filter screens to answer questions associated with insurance, procedures and preps.
• Communicate and interact with all departments effectively and professionally.
• Maintain professionalism with both internal and external customers.
• Pre-register, fax reports, scan documents, input clinical data as needed for appointment and request films as needed.

Minimum Qualifications, Education, and Experience

• One year of related medical experience coordinating medical exam, surgeries, and/or biopsies.

• Must be able to type fluently while speaking with callers.
• Knowledge of medical terminology.
• Knowledge of medical insurance plans.
• Ability to pre-register and schedule patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Provides clear written and verbal communication.
• Detail-oriented.
• Exceptional customer service skills.
• Ability to multi-task and be organized.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercise confidentiality in all areas of performance.
• Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Consistently adheres to the time management policies and procedures.
• Completes job responsibilities in a quality and timely manner.