Summary

The Captain is primarily responsible for aiding in the service of dining/in-room dining guests, removing used tableware, and aiding in the overall cleanliness of the restaurant. This individual will promote a safe and welcoming working environment to achieve maximum guest satisfaction.

Essential functions

• Maintain assigned section(s) of the dining room or restaurant.
• Complete daily set up procedures.
• Greet guests as they enter the dining room.
• Ensure guest satisfaction by servicing their dining room needs.
• Communicate special guest needs to servers and/or supervisors.
• Collect and maintain the cleanliness of dining menus.
• Maintain communication with management, kitchen staff, service staff and guests to ensure dining details are handled properly.
• Take soiled tableware to dish room and unload, sort and stack silverware, dishes, glassware, etc.
• Assist server as needed with food delivery.
• Take and deliver room service orders to in-room dining guests.
• Frequent clearing of hallways of trays and dishes.
• Open and close checks in point-of-sales system.
• Set up and serve special functions and events as scheduled.
• Participates in table and dining room clean up.
• Assist with answering phones, taking reservations or carry out orders.
• Reports tips for each pay period.
• Maintains dining room safety and sanitation.
• Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of windows, etc.
• Punches in, signs in, and reports to the Restaurant Manager/Assistant Restaurant Manager on time and in full uniform for each shift.
• Obtains Manager's approval prior to punching out.
• Performs other related duties as assigned by the Restaurant Manager/Assistant Restaurant Manager.
• Set up, service, and tear down lobby coffee station.

Education & experience

• High school diploma or equivalent
• Bus Person experience preferred
• Knowledge of basic restaurant service and pleasant attitude
• Fluency in other languages beneficial

Requirements

• Ability to stand and walk for 8 hours
• Ability to lift and carry at least 20 pounds
• Ability to safely handle kitchen and dining utensils
• Noise level is usually moderate
• Authorized to work in the United States
• Ability to communicate effectively in English both verbally and in written communication
• Possess basic computer skills
• Detail-oriented and work well under pressure in a fast-paced environment
• Ability to work a flexible schedule that may include evenings, weekends, and holidays
• Willing to pitch-in and be a team player
• Professional appearance and demeanor
• Passionate about creating an exceptional experience for all guests
• Ability to effectively present one-on-one and small group situations to customers, clients, and other team members of the organization and hospitality community

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job and may change at any time. Core Hotels and Resorts is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by law. All employment is based on an individual’s qualifications, merit, business need and fit for the organization.