Job Summary

As a Reservationist you will receive and process incoming reservation calls. The Reservationist will assist the Revenue Manager with new and current reservations, managing room inventory, and administrative support ensuring every guest is treated with a Yes I Can! attitude and quality level of service. Maintain accurate data and systems including office services and other duties or projects as assigned within normal operating procedures.

Essential Functions

• Meet and exceed customer expectations by ensuring the department provides the highest standard of customer service and teamwork through a Yes I Can! attitude and behaviors.
• Deal effectively and professionally with internal and external customers.
• Communicate effectively both verbally and in writing with customers, co-workers and Hotel staff.
• Proficient and accurate computer skills including Microsoft Office (Word, Excel).
• Use accurate and basic math and calculator skills.
• Process in coming reservations including:
  • Confirmation of dates and room type
  • Repeat and confirm room rates
  • Collect payment information and properly record
  • Proper filing and coding system for reservations
  • Process and file advance reservation deposits; process credit card authorizations in accordance with hotel policies and standard operating procedures.
  • Go through daily arrivals, processing special requests and assigning room numbers if needed.
  • Track all incoming calls on conversion sheets and enter into database
  • Communicate phone report updates daily after inputting into database to Revenue Manager daily
  • Performs administrative duties to ensure efficient operation of the specified department
  • Prepare all outgoing communications including copies of receipts and brochure requests.
  • Sets up and maintains an orderly filing system and records of business operations.
  • Maintain department-filing systems daily in accordance with department procedures and standards.
  • Listen and extend assistance in order to resolve issues such as price conflicts and guarantees.
  • Respond to inquiries with accurate information and record daily in all relevant files, documenting inquiry and response in the file.
  • Communicate information to/from clients and co-workers accurately and in a timely manner, disseminating information pertinent to department accounts and activity.
  • Ensure that calls are not abandoned, returning calls within a 15 minute time maximum.
  • Keeps immediate supervisor fully informed of problems or unusual matters of significance.
  • Other duties as assigned by management.

Benefits for Full Time Employees

• 401K program
• Health, Dental, Vision, Life, & Disability insurance
• Employee Assistance Program
• Free parking
• Paid vacations and holidays
• On site discounted meals and restaurants and discounts on Radisson Hotels & Aimbridge managed Hotel stays.

Source: Hospitality Online