Icon VendorPass and Affiliates is Hiring a Junior IT Desktop/Field Support Near Phoenix, AZ
Position Title: Junior IT Desktop Location: Phoenix, Az Pay Rate: $20.75/hr ( benefits) Assignment Length: 2-year W2 Contract Industry: Technology
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JOB OVERVIEW Responsibilities Within the family there is a range of technical and managerial customer on-site functions The family of jobs is focused on managing the onsite delivering of software services, pre-sales, post-sales or service delivery support, installation and configuration for customer environments The jobs solve various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty Provides direct post-sales systems onsite technical support for reactive and proactive customers Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met Jobs are responsible for Client Total Customer Experience as well as the revenue growth, profitability, and account retention.
Required Qualification Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks
Good understanding of the general/technical aspects of the job
Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment
Organizes own tasks and receives general instructions on all work