Great leadership opportunity with our teams of ag experts that support leading agricultural producers and agribusinesses across the United States. The role will include leading and supporting teams that prepare loan documentation and close complex loans with opportunities to participate in innovative initiatives and projects.

Our Shared Future:

"I love being a trusted advisor for Closing and Documentation. It fills my bucket to have people come to me with questions or advice and be able to coach them through the situation." - Customer Relationship Specialist Team Lead

You and Your Job

As a Customer Relationship Specialist Team Lead, you will have an opportunity to lead geographically dispersed, highly skilled, highly motivated teams responsible for loan origination activities including loan documentation and closings of complex agricultural loans.

As a Customer Relationship Specialist Team Lead, you will not only be instrumental to the success of the Customer Relationship Specialist teams you support, but also impact the success of the sector you support and our clients.

The Customer Relationship Specialists are responsible for ensuring the loan origination activities, loan documentation and closings are completed in alignment with approvals, processes and regional & regulatory requirements while providing superior customer service. Coordinating activities with internal and external partners is key. The Customer Relationship Specialist Team Lead will work closely with the Closing Manager and provide oversight of workload, deal status and quality while providing the team with the support, training and coaching needed to be successful in the role. In an ever-changing environment, agility and ability to positively support and implement change will be key.

Job Responsibilities

• Assigns work and monitors workflow of direct reports to ensure all functions related to loan origination and ongoing life of loan processes are performed timely, with excellent customer service as the key driver. Assists staff in completing tasks as needed.
• Coaches, trains, and supervises the training of new hires and existing CRS staff.
• Maintains and improves product quality through involvement with internal/external audits and collaboration with other members of management on quality-related initiatives.
• Communicates directly with internal departments and third parties (Outside Counsel, Title Companies, etc.) as needed to meet all conditions of loan approval and documentation.
• Establishes and maintains processes and procedures for closing lending products and services in accordance with company policy, for having loan files reviewed pre-closing to assure documentation accuracy and compliance with loan terms as negotiated, and for life of loan servicing actions.

As a Rabo NA leader you will have continuous opportunities to further your professional growth and development through traditional learning paths and programs, connection-points with senior leaders, peer-to-peer interactions, stretch opportunities, an alumni program and more. You will have the opportunity to interact with and learn from leaders all over the world.

Your Promise to Us:

To be considered for the Customer Relationship Specialist Team Lead role, you must have:

• Bachelor's Degree in related field or equivalent experience
• Minimum of 5 years of Ag Lending, Loan Documentation, Closing & Loan Processing experience.
• Ability to travel regionally, up to 15%

Our Commitment to you – cultivating your way beyond pay:

Rabobank embraces diversity and welcomes employees and applicants of all backgrounds. Our goal is to always create an environment that is inclusive, drawing upon the strengths of the diversity of our workforce to exceed the expectation so four clients and customers.

We view your well-being as much more than a paycheck. We continually evaluate and evolve our benefit offerings to be comprehensive, competitive and to give you the options and the flexibility you need. We focus our employee benefits on three main components:

• Physical Well-Being includes our commitment to your Health and Wellness. Medical, Dental and Vision plan coverages are effective on your date of hire. Rabo offers multiple plan options and a full network of providers to best meet your needs.
• Financial Well-Being provides for your Retirement Savings Security. We love seeing your retirement plan balance grow just as much as you do! That’s why you can start participating in the 401(k) plan on your date of hire. Plus we match 50% of the first 6% you contribute to your 401(k) plan for US Employees. Rabo also contributes an additional 3% of your eligible pay in Safe Harbor contribution and up to 3% in annual Discretionary Profit Sharing contributions.
• Emotional Well-Being ensures your Work Life balance. We offer a generous paid time off program to full time employees: up to 20 days of vacation time, 5 days of additional time off plus 7 sick days and 11 US holidays annually (based on hire date during the calendar year). In addition, Growing a Better World Together requires wanting the best for our employees and their families and our communities. To do that, we offer both the time and financial support to give back to the community through our Dollars for Doers, Helping Hands and Gift Matching programs. (All paid time off is subject to company accrual and carryover policies.)

Our Organization:

Rabobank North America is a valued financial partner to food and agricultural companies, farmers and ranchers, renewable energy developers and investors, Dutch companies doing business in the U.S., and select institutions. We support the entire value chain from farm to fork, and connect our clients and team members to the global reach of one of the world’s leading food and agriculture banks.

With our food and agricultural expertise and global network, we work with our clients to support and ensure the transition to a sustainable food, fiber and energy supply to meet the needs of our growing planet. We are Growing a Better World Together.

Salary Expectations:

Target Hiring Range: $89,000.00 - $100,000.00

This position is subject to the terms of Rabobank’s compensation plans and policies. It is anticipated that the position will pay within the target hiring range. The range is reflective of the desired primary physical work location and may be adjusted outside of the projected range based on geographical differentiation if the actual work location of the hired candidate differs from the desired primary location, or for other lawful reasons. Further, all full-time regular positions include all other benefits provided to Rabobank employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.

Rabo provides equal opportunity in employment to all employees and applicants and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, alienage or citizenship status, age, sex, sexual orientation, gender identity gender expression, marital status, genetic information, medical condition, physical or mental disability, pregnancy, childbirth or related medical condition, military service or veteran status, victims of domestic violence, or any other basis protected by applicable law. Rabo also prohibits harassment of any individuals on any of the bases listed above.

At Rabobank, we strive to grow a better world together. In order to achieve that, we have to have the right people in the right jobs. Are you ready to join our team?

This job posting has no fixed application deadline. We will accept resumes until a qualified applicant pool is identified.