The specialist for Corporate Vehicle Services Chattanooga will assist in all areas of the operation. This includes but is not limited to the following responsibilities:
• Answer questions from employees, their family members, dealerships, and vehicle transporters via phone calls, emails, Skype and customer walk-ins by utilizing eTag, Supertool, VTRACS and our internal inventory excel file to provide answers.
• Timely processing of documents pertaining to factory employees leased, assigned, and pool vehicles.
• Handle all aspects of the delivery process for approximately 1,000 vehicles per year
o Utilize vehicle knowledge to inform customer of vehicle options and equipment choices
o Determine customer needs and assist in vehicle ordering
o For customers who order vehicles themselves, verify validity of order and approve or disapprove order as appropriate
o Oversee creation and utilization of vehicle paperwork, including Manufacturer’s Certificate of Origin, Vehicle Invoice, Registration Application, Title Work, Power of Attorney, etc., all according to the State of Tennessee regulations
o Generate a delivery packet with tag, registration, insurance card, AIM inspection form and information pages.
o Perform actual customer delivery, providing vehicle “walk-arounds” and instructing customer on use of vehicle features
o Accept vehicle return from customer, processing information in eTag and grounding vehicle in VCI’s systems (VCI Direct and Audi Direct).
o Accurately review vehicle at time of surrender for damage, check for over mileage, service history, and smoking. Politely and completely inform customer of fines and charges.
• Interface with internal groups to work with product evaluation programs
• Monitor Human Resource reports and be cognizant of vehicles for terminated employees
• Act as a liaison with the local VW and Audi dealers, as well as local body shop(s) in Chattanooga for all work associated with Corporate Vehicle Services
• Assist in implementing Special Programs approved by top management.
• Maintain all service, warranty, in service and surrender procedures for all corporate based company cars
• Reconcile monthly Not-Yet-In-Service and For Sale reports received from Vehicle Accounting and investigate discrepancies
• Daily collaborate with Payroll, HR and Corporate office on split deductions, accident deductibles for active and inactive employees.
• Assist employee and family members with loaner vehicles for warranty issues.
• Review inactive employee information with Accounts Payable, attempting to collect unpaid debts.
• Communicate with various ports on late shipments as needed.
• Give PowerPoint presentations to new hires at the plant on the leasing program
• Assist in the Annual Vehicle Confirmation for the Chattanooga plant including reaching out to the employee, manager and director.
• Process termination paperwork for Chattanooga employees as needed.
• As needed initiate Vehicle Recovery through repossession for terminated employees who don’t follow policy.
• Identify driver, scan and email tickets, tolls, and other violations to lease customers
• Renew vehicle registration for lessees.