General Statement

Maintains databases for surveys and various systems; prepares reports for various governmental agencies; writes programs to meet the needs of the college community; assists in the design and development of enhancements and modifications to established data systems and assists in the development, design and implementation of new data systems; trains and provides technical assistance to college staff; performs related work as required.

Supervision Received

Reports to the Director of Information Systems.

Duties and Responsibilities

• Writes programs to fulfill user requests for reports and statistical data from the Enterprise Resource Planning (ERP) system as assigned by the Director of Information Systems.
• Manage file/data transfer from/to external source locations (file servers, ftp servers, external entities) to/from the ERP system.
• Designing, writing, and implementing programs to format ERP files for PC applications.
• Designing, writing, and implementing programs to format ERP for web applications.
• Designing, writing, and implementing programs to integrate college systems with web applications.
• Maintaining PC software associated with Information Systems and assisting users on PC applications as required.
• Evaluating current software programs with users to determine the need for program modifications to meet user requirements.
• Training college personnel to run reports and updates using system and application software.
• Preparing reports for federal and state agencies as required.
• Designing, writing and implementing interactive applications, user menus and other access procedures to provide on-line data access to all major software systems as assigned by the Director of Information Systems.
• Works with third-party resources as needed to support the business systems of the college.
• Providing customer service to college personnel with the use of the ERP, Web applications, and any Information Systems applications.
• Assisting the Director of Information Systems in the documentation of program development and subsequent revisions.
• Assisting the Director of Information Systems in determining the necessity for and arranging for software and hardware maintenance.
• Works collaboratively with the Help Desk and PC technicians to address escalated Information Systems applications issues.
• Actively supports the teaching and learning process; works to create and support a student-centered environment designed to move a student efficiently and effectively from entry to exit no matter his/her completion goal.
• Works actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork.
• Embraces and supports the principle that "diversity is everybody's business" through the daily performance of duties and responsibilities.
• Provides flexible, responsive, and high-quality customer service to all whom we serve, be it students, community or staff and continuously assesses processes and procedures to revise accordingly.
• Performs other duties as assigned by the Director of Information Services.

Minimum Qualifications

• Associate Degree in Computer Science or MIS
• (3) Three years experience programming
• Ability to resolve system and application issues with minimal supervision.
• Demonstrated interpersonal skills.
• The ability to communicate technical information, in writing and orally.
• A commitment to customer service.

Preferred Qualifications

• Bachelor's Degree in Computer Science or MIS
• Four years' experience programming
• One year experience web development
• Experience with Microsoft M365 cloud platrform (PowerApps, Power Automate, Dataverse, SharePoint, etc)
• Experience with Microsoft Power Bi
• Experience in SQL programming
• Experience with higher education SIS/ERP systems.

Quinsigamond Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.

Quinsigamond Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.

Quinsigamond Community College is an equal opportunity/affirmative action employer. Members of underrepresented groups, minorities, women, veterans, persons with disabilities, and all persons committed to diversity and inclusive excellence are strongly encouraged to apply.

Successful applicants will be required to complete a Criminal Offender Record Information (CORI/SORI) request.